This new module transforms the NPS into a real lever for action, allowing major brands to engage all roles in their organization towards unprecedented actionability of the voice of the customer.
Goodays , the European leader in customer satisfaction measurement and experience management solutions, announces the launch of Goodays Insight, a revolutionary module designed to transform customer feedback into concrete actions, thanks to generative AI.
Goodays’ enterprise customers can use Insight to better understand what their customers are saying, take targeted action, and measure the impact of their actions. The goal? Make NPS a truly actionable tool and improve customer satisfaction at every level of the organization.
With Goodays Insight, customer experience decision-makers, regional managers and local leaders can easily:
The fruit of more than two years of research and innovation
Goodays Insight is the result of more than two years of intensive research and development, combining our business expertise with the latest technological advances in generative AI. This work has resulted in a simple, powerful and directly actionable tool, designed to meet the challenges of CX decision-makers and operational teams.
Leading technology partnerships to ensure excellence
To develop Insight, we partnered with leading AI technology providers, including Microsoft and OpenAI. These partnerships allowed us to leverage the most advanced technologies to deliver robust, reliable, and secure analytics that are tailored to the needs of large organizations.
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Making customer feedback concrete and actionable
Goodays Insight goes beyond simple analyses. This module allows companies to quickly detect irritants, understand what really matters to their customers, and transform these insights into action plans, from headquarters to points of sale. Whether it is to resolve specific points of friction or launch strategic projects, Insight accompanies each stage of the customer experience.
Simple tools suitable for all levels
With Goodays Insight , data is transformed into actionable information, presented in an intuitive way. Reports and action suggestions are designed to be understandable and usable by everyone, from managers to store associates.
Nicolas Hammer , CEO and co-founder of Goodays, said: “CX programs have often been limited to measuring NPS. With Insight, we are entering a new era where every customer feedback can be the starting point for concrete improvement. We are giving companies the means to act immediately and effectively on what matters to their customers.”
Thibaut Carlier , CPO and co-founder, adds: “Insight’s strength lies in its simplicity and efficiency. By integrating generative AI, we have created a tool accessible to all, capable of transforming thousands of customer feedbacks into strategic and operational decisions. It is a real asset for all organizations, from headquarters to the field.”
Source: PRNewswire
