Cognigy, a global leader in AI-driven customer service automation, has announced a strategic partnership with TeKnowledge, a worldwide provider of technology services specializing in artificial intelligence, customer experience (CX), and cybersecurity. This collaboration aims to scale the delivery of Agentic AI solutions across enterprises, enabling intelligent, personalized, and autonomous customer support via voice and digital channels.
As businesses increasingly move beyond traditional chatbots to deploy full-scale AI agents, Cognigy and TeKnowledge are joining forces to simplify implementation and drive tangible outcomes. The partnership will integrate Cognigy’s powerful Agentic AI platform with TeKnowledge’s deep-rooted expertise in AI-first technology services—ensuring seamless alignment between strategic vision and execution.
“Enterprise leaders aren’t looking for more AI hype – they want real outcomes,” said Hardy Myers, SVP Global Partnerships at Cognigy. “With TeKnowledge, we have the expertise and scale to help our customers turn AI ambition into scalable agentic solutions.”
Also Read: IgniteTech Unveils Next Phase for Khoros with AI Focus
TeKnowledge, with over 6,000 experts across 20+ countries and 19 service hubs, brings a robust portfolio of AI-first consulting and delivery services. Their holistic approach spans AI strategy, deployment, cybersecurity, and adoption, enabling enterprises to meet the complex and evolving demands of modern digital transformation. Each engagement is designed to match specific business goals, operational challenges, and long-term innovation roadmaps.
“Enterprises today are under pressure to deliver more but faster, smarter, and at scale,” said Nidal Abou-Itaif, Chief Revenue and Transformation Officer at TeKnowledge. “From elevating customer experiences to modernizing operations and strengthening security, leaders are looking for real solutions that balance innovation with execution. This partnership with Cognigy unlocks the full potential of Agentic AI, helping organizations accelerate transformation while delivering measurable impact across the business.”
Together, Cognigy and TeKnowledge aim to help enterprises fast-track AI adoption by delivering:
-
Faster time-to-value using prebuilt use cases and implementation frameworks
-
Enhanced customer satisfaction through personalized, context-aware AI conversations
-
Operational efficiency by automating Tier-1 inquiries and augmenting agent productivity
-
Comprehensive support from AI strategy and planning to deployment, optimization, and scaling
This global partnership signifies a major step forward in enterprise AI transformation, combining advanced technology with proven implementation expertise to deliver results at speed and scale.
