The world-renowned technology company IBM has signed a groundbreaking deal that will last for five years with Abertis, a renowned international infrastructure organization and leader in mobility management, to help it with the overhaul of its IT landscape. The focus of this pivotal transition is on upgrading the infrastructure of Abertis to SAP S/4HANA in order to ensure enhanced system stability and global scalability.
This new step is part of a collaboration between the two companies dating back more than a decade now, and the move is a critical one in the digital evolution strategy of Abertis, which is among the top toll road management organizations globally.
Transforming Core Enterprise Systems
The scope of the upgrade focuses on evolving the foundational systems that drive the group’s daily operations. This spans vital workloads including user identity management, high-volume transactional processing, and real-time incident resolution. Given the magnitude of Abertis’s international networks, these enterprise platforms demand unmatched standards of performance, security, and uptime, regardless of local regulatory or operational variations.
To achieve this, IBM will deploy SAP S/4HANA technology to deliver key strategic outcomes:
- Enhanced Adaptability: Greater flexibility to realign with distinct regional operating frameworks.
- Elastic Scalability: Robust capability to efficiently manage rapidly climbing transaction volumes.
- Advanced Intelligence: Integration of near real-time data analytics to back data-driven operations.
- Future-Ready Innovation: A stable launchpad to smoothly integrate upcoming smart mobility features.
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Standardizing a Borderless Mobility Ecosystem
As global transport infrastructure faces rising demand, rising traffic levels, and highly competitive service metrics, maintaining an integrated, dependable framework has become a core requirement for international transport operators.
This contract creates a unified technological baseline across Abertis’s business entities in Spain, France, the United Kingdom, Chile, and Puerto Rico. The architecture leaves room for seamless extensions into future markets across Europe and the Americas. Operating from a standardized, borderless technical framework reinforces overall operational efficiency while helping individual business units adjust smoothly to varying local compliance rules.
Strategic Delivery and Governance Model
IBM Consulting will manage the end-to-end consulting, migration, and technical delivery. Experts from IBM will collaborate with Abertis’s internal IT and corporate leadership teams through a shared governance protocol. This methodology embeds strict quality checkpoints, specific performance metrics, and a proactive organizational change-management strategy designed to protect ongoing business operations from unexpected downtime.
“We are seeing how the infrastructure sector is entering a phase in which technology ceases to be a project and becomes a structural condition,” said José Miguel, Partner, Distribution and Industrial Sector Leader at IBM Spain, IBM Consulting. “Agreements like this respond to that need to provide stability, coherence and a long-term vision to systems that are critical to daily operations.”
Upgrading the Digital End-User Experience
The positive impact of this technical modernization extends past foundational back-office functions. Under this global framework, IBM will actively assist Abertis in upgrading and launching customer-facing web portals and mobile applications.
These consumer-centric solutions are tailored to optimize how commuters handle account setups, manage fleets, and link digital payment options. Additionally, users will gain a more secure, streamlined view of past journeys and instantaneous toll processing. The resulting infrastructure is expected to dramatically increase traffic flow efficiency and toll collection accuracy, reducing friction points on the road while boosting reliability.
“This allows us the opportunity to make decisions with a long-term perspective and reduce complexity in a very diverse environment. Having a common framework gives us more predictability and more room to focus on business development and relationships with users,” said Miguel Ángel Medina, CIO of Abertis.
