Leading Enterprises Gain 50% Efficiency Across Sales and Customer Support Using NuPlay’s Low-latency Voice Agents
Nurix.ai, the agentic AI company transforming enterprise workflows, announced NuPlay, an interactive voice AI platform built to transform how enterprises engage with customers, streamline operations, and bring cost savings to their businesses. The platform automates over 80% of customer inquiries, while reducing support costs by more than 65%.
Enterprises across industries are grappling with growing customer expectations, high support costs, and the challenge of scaling their sales and service teams. When it comes to customer expectations, recent data shows that two-thirds of millennials expect real-time customer service, and three-quarters of all customers expect a consistent cross-channel service experience. Today’s consumers require instant responses and seamless, human-like conversations with the brands they continually engage with and are loyal to. Unlike narrowly focused voice bots, NuPlay is an enterprise-grade, action-oriented agent that connects deeply across internal workflows, such as CRM, ERP, and CCaaS tools, turning conversations into outcomes.
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“Most AI tools today generate conversations, largely over text; however, that’s not how meaningful human-to-human interactions take place,” said Mukesh Bansal, founder and CEO of Nurix.AI. “People need to talk to each other to make decisions and execute them because they want to feel heard and understood. Customers seek meaningful interactions where they are truly listened to, and brands that prioritize scaling quality customer service are the ones that will build lasting loyalty. NuPlay is enabling people to interact with AI agents in the same way they would with a sales rep or customer support team, fostering genuine engagement, gathering information, and accelerating decision-making seamlessly within enterprise operations.”
Human-like conversations, low latency, and unmatched efficiency
Nurix created NuPlay for voice-enabled workflows that drive faster resolutions, improve customer loyalty, and reduce operational costs. NuPlay delivers human-like voice interactions with short latency, ensuring direct conversations with customers feel natural and engaging. Product features include:
- Best in class interruption handling for complex calls
- Instantaneous customer resolution
- 99% accuracy with resolution activity
- Personality-driven agents to reflect brand tone and personas
- Action Taking across 300+ integrated enterprise software systems like CRM, booking, and support platforms
Leading enterprise companies gain efficiency and secure customer loyalty
NuPlay AI agents facilitate over 250,000 customer conversations each month, enabling leading enterprise companies such as AllFly, First Mid Insurance, and Super.Money to scale their businesses and gain more than 50% of workflow efficiency across sales, support, and customer service. Companies across various industries like retail, insurance, and financial services are implementing NuPlay voice agents at one third of the cost of typical workforce staffing, adding always-on support, solidifying customer satisfaction, and brand loyalty.
A Nurix customer stated: “With NuPlay handling over 60,000 calls each month, the AI agent is leading human-like conversations tailored to each customer’s profile. The scalability and traceability of these voice agents have not only improved our conversation quality but also 10% additional in cross-sell opportunities; it’s a true revenue driver.”
The launch of NuPlay follows Nurix.ai‘s recent $27 million funding round led by General Catalyst and Accel. Over the past six months, the company has grown5x quarter on quarter, rapidly scaling its customer base in the US, demonstrating market demand and the scalability of its solutions.
Source: PRNewswire
