Conversational AI is moving beyond basic chatbots. Businesses are exploring voice agents, personalized interactions, and AI-powered support that can manage more complex customer needs. The challenge is making these experiences useful, consistent, and trustworthy across channels.
The Conversational AI & Customer Experience Summit Europe 2026, taking place on October 28–29 at H4 Hotel München Messe in Munich, Germany, will bring together technology leaders, CX professionals, and AI practitioners to examine how conversational technologies are changing customer engagement.
From Automated Responses to Connected Customer Experiences
A major focus is how organizations can extend conversational AI across websites, messaging platforms, mobile apps, and customer service operations. As businesses adopt more capable virtual agents, integrating these tools into existing customer journeys becomes essential to delivering consistent experiences.
Personalization and customer insights will also feature prominently. Companies are increasingly looking to use customer data to tailor interactions, understand sentiment, and identify what customers need. The summit will explore how these capabilities can improve engagement while raising questions around privacy, regulation, and responsible AI deployment.
Another key consideration is measuring business value. Sessions will address ROI, customer satisfaction, operational efficiency, and the balance between AI-driven service and human support. For enterprise teams, the focus is on moving beyond isolated chatbot deployments towards scalable solutions that support broader sales, marketing, and service objectives.
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Industry Leaders Exploring the Next Phase of Conversational AI
The announced speaker lineup includes Christian Schlee, Super Squad Lead Digitalization CX at Deutsche Telekom, whose work connects AI and agentic automation with mobile customer experience. Robin Thi Stoinski, Strategic GTM Director at ElevenLabs, brings an enterprise perspective on deploying voice agents across customer service, sales, and operations.
Also featured are Sina Khatibi, Senior Staff Research Specialist and AI Architect at Nokia, and Anna Maria Schletter, Account Executive, Markets Europe & DACH at Caplena, an AI-powered customer feedback analysis platform. Their professional backgrounds span AI architecture, voice technology, and the use of customer feedback to inform experience strategies.
Check out the full speaker lineup here.
For CX, marketing, and technology leaders, the summit offers an opportunity to explore how conversational AI can improve customer interactions while balancing personalization, governance, and measurable business outcomes.
To know more about the event, agenda, and registration, visit the official Conversational Tech Summit Europe website.
