Tuesday, May 13, 2025

transcosmos Connects Systems to Generative AI via Amazon Bedrock

Related stories

BigID Launches AI Privacy Console for Risk Management

BigID, a leading innovator in data security, privacy, compliance,...

Zencoder Unveils Zen Agents: Custom AI Platform & Marketplace

Breakthrough Technology Empowers Development Teams to Create, Share, and...

Press Ganey Names Avanish Mishra, Ph.D., President, Life Sciences

Press Ganey, the leading provider of experience measurement, analytics,...

QuantHealth Launches AI Model for Clinical Life Sciences

The Foundation Model, Soon to be Available on AWS...

Tricentis Boosts Toolchain in RISE with SAP for AI Cloud

New capabilities help secure and streamline the journey to...
spot_imgspot_img

transcosmos is pleased to announce that the company has developed an architecture that integrates generative AI (GenAI) services (applications) to contact center platforms securely and quickly via Amazon Bedrock by AWS.

As contact center systems become increasingly complex, ensuring high levels of security while connecting systems quickly have been bottlenecks for businesses to utilize GenAI. Amazon Bedrock addresses these challenges and offers a range of AI services to choose from, thereby enabling users to customize a foundation model tailored to their specific needs without any extra workload for building a new system.

transcosmos has started development on Amazon Bedrock ahead of others. Now, leveraging its proven experience, the company has successfully built an effective architecture in a short span of time. To start with, transcosmos has selected Claude3, a GenAI that best suits transcosmos services as of today. transcosmos will choose the optimal GenAI based on the needs of its business going forward.

Also Read: Bland AI Secures $16M to Modernize Call Practices

The successful development demonstrates transcosmos’s expertise in AI operations. It comes with features such as a proprietary program for removing personal information, a program for removing filler words from recorded conversation when converting speech to text, and a feature for creating a log database. Unlike traditional systems that require multiple data processing tasks to deliver all these features, the solution is designed with a single API and built with an architecture that realizes system integration securely and at speed.

transcosmos has already started to deploy the solution to its contact centers (CX Squares). Today, the GenAI-powered solution is helping CX Squares boost productivity with features such as conversation summary and VoC data collection. With its proven capabilities in data utilization and annotation, transcosmos will continue to upgrade each feature to enhance other features that only transcosmos can offer such as website and social networking services operations.

Source: PRWeb

Subscribe

- Never miss a story with notifications


    Latest stories

    spot_img