Wednesday, February 4, 2026

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Customer Experience

TaskUs Elevates the Customer Experience With the Launch of AssistAI, Powered by TaskGPT

With SuperHuman Outsourcing, TaskUs fortifies its global business process outsourcing (BPO) teams with new AI-powered solutions to maximize performance and efficiency. TaskUs, Inc., a leading...
Marketing and Analytics

Tableau Pulse Now Available, Bringing a New Era of Generative AI-Powered Insights

Salesforce announced the general availability of Tableau Pulse, making it easier for customers to make better, faster decisions with trusted generative AI and analytics. Tableau...
Customer Experience

REPLY: Lufthansa improves customer experience thanks to an artificial intelligence-based data analysis portal created by TD Reply

Lufthansa , Europe's largest airline, has embarked on a transformation journey to improve customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration...
Customer Experience

Tagado’s New Smart Monitoring Tool Categorizes and Groups Customer Feedback in Real-Time

Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX,...
Marketing and Analytics

CHEERS Telepathy Unveils Year of the Dragon Edition, Elevating AI-Powered Content Marketing to New Heights

Cheer Holding, Inc., a leading provider of advanced mobile internet infrastructure and platform services, announced the launch of the new Year of the Dragon...
Customer Experience

Globant Converges its Strength in Creating Seamless Customer Experiences and Innovative Technology Capabilities into the New Connected Experiences Studio

Through cutting-edge technology, creativity, and innovation, Globant reinvents how brands engage with their customers through memorable and fulfilling experiences Globant, a digitally native company focused...
Customer Experience

Anywhere365® Elevates Customer Experience with Intelligent AI Assistant through Acquisition of Deepdesk

Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV ("Deepdesk"), a...
Customer Experience

Zendesk Completes Acquisition of Klaus

CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences Zendesk announced it...
Customer Experience

Accrete Recognized in Gartner “Emerging Tech Impact Radar: Conversational Artificial Intelligence” Research Report

Accrete AI, a leading dual-use enterprise AI software company, announced that Accrete has been named a Sample Provider in the recently published Gartner report...
Marketing and Analytics

International Data Group Names Andrew Hamel Chief Technology Officer

International Data Group, the leading market intelligence and data company, announced that Andrew Hamel has joined the Company as Chief Technology Officer. In this newly...
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