InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has been named a Leader in The Forrester Wave™: Text Mining and Analytics Platforms, 2024 study. In its profile of InMoment, Forrester noted that the vendor’s strategy stands out based on significant innovation, including hybrid AI, a combination...
ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that the ibex Wave iX AI-enabled CX solution suite has earned a 2024 CRM Excellence Award, presented by CUSTOMER magazine, for helping clients improve the customer experience.
“ibex is proud to win the CRM Excellence Award...
New capabilities make Ada’s AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent
Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent and set businesses on the path towards 100% automated resolution...
Artificial intelligence (AI) is the talk of the town lately (more like the talk of the world). Nevertheless, it’s all for good reasons (hopefully). Statista reports that the global AI market is projected to reach a valuation of $826.70 billion by 2030.
This 28.46% growth rate of the industry is...
Barracuda Networks, Inc., a trusted partner and leading provider of cloud-first security solutions, announced the addition of an innovative new artificial intelligence (AI) assistant to the Barracuda Partner Portal, bringing partners powerful search and enablement capabilities. Barracuda AI Assistant will enhance the partner experience and ease-of-use of the partner portal,...
Verint, The CX Automation Company, announced that a leading consumer financial services firm is achieving strong artificial intelligence (AI) business outcomes with Verint Intelligent Virtual Assistant (IVA).
The firm reports experiencing significant financial and operational benefits as Verint IVA handles approximately 14 million customer service interactions annually and successfully resolves...
PolyAI, a leading global provider of enterprise voice assistants, has raised $50 million in a Series C round of funding. The round is backed by new investors Hedosophia, Nvidia's NVentures and Zendesk, with follow-on investments from Khosla Ventures, Georgian, Point72 Ventures, Sands Capital and Passion Capital. With this raise, PolyAI has...
New capabilities give organizations unmatched visibility into customer behaviors to provide personalized experiences that build loyalty
Genesys®, a global cloud leader in AI-powered experience orchestration, announced the availability of native journey management capabilities for the Genesys Cloud™ platform that seamlessly works alongside Genesys Cloud AI helping organizations ensure every customer interaction is...
CommBox’s market-leading AI and automation technologies are now available through a dedicated partner programme
CommBox, the leader in AI and automated customer communications, is launching its new partner programme, CommBox Connect. This programme opens CommBox's market-leading technology to the broader customer service ecosystem, offering new revenue streams, faster time-to-value, and...
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced the new addition of its prebuilt digital self-service solution for healthcare organizations looking to automate Medication Adherence journeys.
Managing the care of any population in the US inevitably includes promoting medication adherence. Payers and Pharmacy Benefit Managers (PBMs) in all...
