Customer Experience

Customer Experience

SupportLogic Launches Cognitive AI Cloud for Next-Gen Agents

New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations SupportLogic, the world's first AI-native support experience...

Customer Experience

Jotform Unveils AI Agents to Revolutionize Support

Jotform, a premier online form builder and automation platform, is reshaping customer service with the introduction of Jotform AI Agents. These advanced AI-powered virtual...

Customer Experience

Zendesk to Acquire Local Measure, Expanding AI Voice

Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk, a global leader in AI-powered customer service, has entered into...

Customer Experience

Teleperformance Partners with Sanas to Boost AI Growth

Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client...

Customer Experience

Mobicom Teams Up with Circles to Enhance CX with AI Xplore

Developed with global telcos, Xplore is now live and transforming digital experiences in Central Asia after successful launches in 4 markets Mobicom Corporation, Mongolia's largest mobile network operator,...

Customer Experience

Reply Launches Comwrap Reply to Boost Adobe Expertise

Reply, a global systems integrator and technology firm, is proud to announce the launch of Comwrap Reply in North America. This strategic expansion builds on...

Customer Experience

CleverTap Named in Gartner for Personalization Engines

CleverTap, the all-in-one engagement platform, announced that it has been positioned by Gartner® as a Niche Player in the Magic Quadrant for Personalization Engines. The...

Customer Experience

Cisco and Mistral AI Partner to Transform CX with AI

Cisco, a global leader in security and networking solutions, introduced the first AI agent developed through its strategic partnership with Mistral AI, one of...

Automation in AI

Edgecore & Aprecomm Launch AI Hardware for CX Optimization

Edgecore Networks, a leader in innovative network solutions for enterprises, data centers, and telecommunication service providers, is pleased to announce an initiative in partnership...

Customer Experience

InMoment Launches AI-Powered Competitor Intelligence

Empowering Businesses with Conversational Style AI Insights to Outpace Competition and Build Reputation in Real-Time InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, announced...