Customer Experience

Customer Experience

3CLogic & ServiceNow Launch AI Contact Center Tool

3CLogic Unveils Groundbreaking Integration with ServiceNow to Transform Voice-Driven Self-Service, Enhancing Employee and Customer Experience, Boosting Efficiency, and Reducing Operational Costs 3CLogic, the AI-powered contact...

Customer Experience

Aircall Launches AI Voice Agent to Handle Calls 24/7

Enabling businesses to scale efficiently with conversational Voice AI for customer interactions, capturing more revenue and improving customer experience In today’s dynamic and highly competitive...

Customer Experience

TTEC Launches Blended Healthcare Sales Model for Efficiency

TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX, has launched its innovative blended healthcare digital sales...

Customer Experience

TTEC Digital & Verint Partner for CX Automation on Cloud

TTEC Holdings Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions, announced that TTEC Digital will expand its...

Customer Experience

Five9 Launches Spotlight for AI Insights & Expands Analytics

New Custom Metrics, Analytics, and Reporting Solutions Designed to Give Businesses Faster Actionable Insights to Deliver an AI-elevated Customer Experience Five9, provider of the Intelligent...

Customer Experience

Siteimprove Names Nayaki Nayyar as New CEO

Seasoned SaaS and Artificial Intelligence (AI) veteran joins Siteimprove to drive the next phase of innovation and growth Siteimprove, a leading AI-powered SaaS platform for...

Customer Experience

TaskUs Launches AI Consulting to Lead Businesses Forward

TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced the launch of its...

Customer Experience

SupportLogic Launches Cognitive AI Cloud for Next-Gen Agents

New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations SupportLogic, the world's first AI-native support experience...

Customer Experience

Jotform Unveils AI Agents to Revolutionize Support

Jotform, a premier online form builder and automation platform, is reshaping customer service with the introduction of Jotform AI Agents. These advanced AI-powered virtual...

Customer Experience

Zendesk to Acquire Local Measure, Expanding AI Voice

Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk, a global leader in AI-powered customer service, has entered into...