Customer Experience

A major announcement was made recently by Caylent, a specialized AWS Premier Tier Services Partner who focuses on cloud modernization, software application development, and...

Integrated Cloud PBX and Contact Center Platform Extends AI, Analytics, and Operational Intelligence Across the Entire Organization BluIP, a leading provider of AI-powered cloud communications,...

Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the acquisition of assets of ViralMoment, an AI-powered social video intelligence and...

New feature lets users ask questions about their Capacity data and generate executive-ready insights, charts and reports Capacity, a unified CX Automation Platform, launched the...

U. S. Bank is expanding the scope of its strategic partnership with Amazon Web Services (AWS), an Amazon. com, Inc. company. This expanded partnership...

Global cloud communications leader 8x8, Inc. has recently revealed plans for extending their award-winning integrated Customer Experience (CX) platform to include advanced AI functionality,...

In the fiercely competitive digital ecosystem, the currency of relevance is all about speed. As per new research conducted by the IBM Institute for...

Solidroad, the AI platform that helps companies evaluate and improve every human and AI customer conversation, announced a $25 million Series A round. Led...

Khoros unveiled Aurora AI as its revolutionary community platform that is powered entirely by artificial intelligence to help organizations take care of their customer...

UserTesting, the leading provider of customer insights for the enterprise, announced the appointment of Neal Gottsacker as Chief Technology Officer. Gottsacker will lead the...