Customer Experience

Customer Experience

Onix Boosts CX with AI Agents via UJET Services Acquisition

Onix, a prominent provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has officially acquired the professional...

Customer Experience

Cognigy & TeKnowledge Partner to Boost Agentic AI in Enterprise

Cognigy, a global leader in AI-driven customer service automation, has announced a strategic partnership with TeKnowledge, a worldwide provider of technology services specializing in...

Customer Experience

Ecosystems Launches ViViEN 2.0: AI GTM for Biz Alignment

Ecosystems, the pioneer of the Customer Value Management (CVM) category, is excited to announce the launch of ViViEN™ 2.0 – the next generation of its groundbreaking...

Customer Experience

Yellow.ai launches AI Agents for EX & CX on AWS Marketplace

Yellow.ai, a leading provider of conversational agentic AI that delivers autonomous, human–like experiences at enterprise scale, announced the availability of Yellow.ai: Enterprise-grade AI Agents...

Customer Experience

TCN Shows How AI Boosts Contact Center Efficiency

TCN, a leading provider of cloud-based contact center solutions, announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact...

Customer Experience

Faye & HeyGen Partner on AI Video Communication Solutions

Leading Consulting Partner Expands Service Portfolio with Advanced Avatar Video Technology for Enhanced Client Communications Faye, a leader in CRM, CX, and AI solutions, has...

Customer Experience

Sendbird Names Charles Studt CMO to Boost AI and Global Reach

Studt's Proven Expertise Will Elevate Company's Brand and Leadership Position in Agentic AI-Powered Customer Experience Market Sendbird Inc., the AI customer experience platform trusted by...

Business Technology

IgniteTech Unveils Next Phase for Khoros with AI Focus

IgniteTech, an AI-first enterprise software leader, has announced a series of strategic investments and customer-centric initiatives designed to propel the growth and evolution of...

Automation in AI

aiOla Raises $25M for Voice AI Expansion

aiOla, a leading deep tech voice & conversational AI lab, announced a $25 million Series A2 round that included United Airlines Ventures as a strategic...

Customer Experience

NiCE Unveils 2025 International CX Excellence Award Winners, Spotlighting the Game-Changers in AI-Driven Customer Service Automation

NiCE announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC that are redefining customer service with NiCE’s...