This partnership empowers businesses to achieve agile collaboration and deliver exceptional digital experiences through intelligent automation.
Camunda, and Liferay, Inc., are joining forces to build and deliver cutting-edge digital experiences. By leveraging Liferay's enterprise cloud platform and Camunda's advanced orchestration and automation capabilities, businesses can now unify internal and external...
Rasa, a leader in conversational AI, has introduced a groundbreaking advancement in enterprise voice automation. Showcased at Customer Contact Week (CCW) 2025 at Caesars Forum in Las Vegas, this next-generation voice architecture fuses structured logic with multimodal input to close the gap between real-time understanding and action — redefining...
Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey
Global cloud communications platform Infobip announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations...
iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) provider, announced the launch of infinityAiQ™, a unified intelligence platform that combines human expertise, AI, and analytics to optimize every stage of the customer experience. The platform is designed to help clients deepen loyalty, reduce costs, and increase revenue...
Frontline Group, the agile leader in AI-enhanced, human-first CX, has announced the national pilot launch of its groundbreaking vCON (Virtualized Conversation) Program, which will bring next-generation contact center intelligence to 211 operators across the country.
Every 211 call represents a person in crisis seeking food, shelter, safety, or a sense of...
Arise becomes the first gig tech platform to deploy Sanas’ Accent Translation Solution across the enterprise to power their expert-led customer experiences
Sanas, inventor of the world’s first Real-Time Speech Understanding platform, and Arise, the leading intelligent platform for on-demand customer experience and business services, announced a strategic partnership naming Arise...
Movate, a global leader in digital technology and customer experience services, has entered into a strategic partnership with Alcatel-Lucent Enterprise (ALE), a renowned provider of secure networking and communications solutions. This collaboration marks a significant milestone in ALE’s journey toward AI-driven innovation, with Movate selected as ALE’s trusted partner...
IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations
Digital transformation and customer experience specialists, FourNet, announced the launch of FourNet IntellAIgent, designed to enable businesses to streamline operations, enhance customer experiences, and accelerate AI-driven transformation.
FourNet IntellAIgent is an innovative, artificial...
Oracle has introduced innovative AI-driven features in its Oracle Utilities Customer Platform, revolutionizing utility call centers by providing smarter, more efficient ways to manage call volumes and deliver personalized customer support. These new capabilities include advanced call summarization and tagging tools that aim to significantly reduce manual tasks. By...
Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, announced a strategic partnership with OneReach.ai., a leader in the Forrester Wave and Gartner Magic Quadrant for Conversational AI. This partnership will empower businesses worldwide to rapidly deploy customized agentic AI experiences across the communication...
