Customer Experience

Customer Experience

The AI Playbook for Customer Experience Transformation

Customer experience transformation isn’t just a buzzword. It’s about moving from reacting to problems to actually anticipating what people need. Companies can’t wait until...

Automation in AI

Vonage Unveils Agentforce Identity and Fraud Detection APIs

Vonage, part of Ericsson, has launched Vonage Agentforce Identity Insights and Fraud Detection. This AI-driven solution gives contact center agents real-time insights. The platform...

Customer Experience

TELUS Digital Unveils Fuel iX™ Fortify for Auto Red-Teaming

TELUS Digital, a global leader in digital customer experiences (CX), has announced the launch of Fuel iX™ Fortify, a continuous automated red-teaming solution designed...

Customer Experience

AITech365 Interview with Malte Kosub, CEO & Co-Founder of Parloa

Obsess over the customer problem, not the hype. Technology shifts, but human problems are remarkably stable. What inspired you to start Parloa, and how...

Customer Experience

Salesforce Unveils MuleSoft Agent Fabric to Govern AI Agents

As enterprises accelerate AI adoption, the proliferation of agents across teams, platforms, and vendors has created both immense opportunities and new challenges. This rapid...

Analytics

Glassbox Launches Real-Time Accessibility for Inclusive CX

Glassbox, a leading provider of digital experience analytics for financial institutions, has announced the launch of Glassbox Accessibility, an advanced solution designed to help...

Advertising and Sales

Kyndryl & VML Partner to Shape the Future of Customer Experience

Kyndryl, the world’s largest provider of mission-critical IT services, and VML, a WPP global brand creative and digital transformation leader, unveiled a strategic partnership...

Customer Experience

Smarsh Uses Salesforce Agentforce to Launch AI Support Agents

Smarsh, the global leader in communications data and intelligence, has announced the integration of Salesforce’s Agentforce to enhance its AI-driven customer service operations. Known...

Customer Experience

Inkeep Secures $13M to Deploy AI Agents Across Teams

Inkeep, a leading provider of AI-driven solutions for customer-facing teams, has announced the successful closure of a $13 million seed funding round. The investment...

Customer Experience

IntelePeer & Waterfield Tech Partner to Deliver Agentic AI

IntelePeer, a recognized leader in end-to-end conversational AI solutions, has entered into a strategic partnership with Waterfield Tech, a global customer experience (CX) engineering...