AI-powered agent unlocks 24/7 support for Sage 50 Accounting users, resolving queries quickly and streamlining customer support.
Boost.ai, a leading provider of enterprise-scale conversational AI (CAI), has officially launched its AI agent for Sage, a global leader in accounting, financial, HR, and payroll technology for small and mid-sized businesses (SMBs)....
Agentic AI combines with the Genesys Cloud platform to unlock a hyper-personalized, scalable customer experience
boost.ai, a leading provider of conversational AI (CAI) solutions announced its Enterprise AI solution is now available on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer...
IntouchCX announced its acquisition of WebPurify, a premier provider of AI-powered and human-driven content moderation solutions. This acquisition marks a milestone in IntouchCX's mission to be the industry's trusted advisor, redefining Trust and Safety solutions to empower brands to protect their communities while fostering secure and inclusive online environments.
Through...
M-Files, the leader in knowledge work automation, announced that the company was recognized in the 2024 Gartner Magic Quadrant for Document Management as well as the companion report on Critical Capabilities. The Magic Quadrant evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and...
Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimize Contact Centers Through Cutting-Edge AI
Calabrio, the workforce performance company, announced the acquisition of Echo AI, a generative AI-native conversation intelligence platform. It is the next strategic step in Calabrio’s commitment to providing contact centers with the...
This new module transforms the NPS into a real lever for action, allowing major brands to engage all roles in their organization towards unprecedented actionability of the voice of the customer.
Goodays , the European leader in customer satisfaction measurement and experience management solutions, announces the launch of Goodays Insight,...
AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences
Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company's next phase of growth in customer and employee service. Upadhyay's experience in technology and product leadership includes...
Enterpret, the AI-enabled customer feedback intelligence platform for product development and CX teams, announced that it has raised $20.8 million in Series A funding. The round was led by Canaan Partners, with participation from Kleiner Perkins, Peak XV Partners (fka Sequoia Capital India), Wing Ventures, and Recall Capital, as...
The latest funding will help Cresta double down on its existing product suite, scale its go-to-market efforts, and rapidly develop the next generation of virtual agents
Cresta, the end-to-end generative AI platform for contact centers, announced the closing of its $125 million Series D round of financing. The round was led...
Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed to redefine enterprise customer service. Purpose-built for large-scale contact centers, Agentic AI harnesses powerful, autonomous AI to handle intricate customer interactions with speed, intelligence, and...
