PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world's only voice-first omnichannel platform for conversational AI, offering enterprises full control and transparency over AI agents. While PolyAI has been enhancing CX for the world's most...
Moveworks, the leading agentic AI Assistant for the enterprise, announced a strategic partnership with Stack Overflow. The partnership unlocks an integration that will bring an installable Stack Overflow agent to Moveworks’ AI Agent Marketplace, enabling joint customers to quickly empower their employees with the vast knowledge housed in Stack Overflow...
3CLogic Unveils Groundbreaking Integration with ServiceNow to Transform Voice-Driven Self-Service, Enhancing Employee and Customer Experience, Boosting Efficiency, and Reducing Operational Costs
3CLogic, the AI-powered contact center solution provider built for ServiceNow®, and ServiceNow, the AI platform for business transformation, have expanded their successful partnership to deliver a groundbreaking, end-to-end AI-powered...
Enabling businesses to scale efficiently with conversational Voice AI for customer interactions, capturing more revenue and improving customer experience
In today’s dynamic and highly competitive business environment, a missed call can mean a missed opportunity. To address this challenge, Aircall, the leading customer communication and intelligence platform trusted by over...
TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX, has launched its innovative blended healthcare digital sales model, offering cost-efficient, scalable, and personalized solutions for healthcare organizations.
This cutting-edge model operates on a shared technology platform, enabling healthcare organizations to leverage a unified...
TTEC Holdings Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions, announced that TTEC Digital will expand its strategic partnership with Verint®, The CX Automation Company™, by providing Verint's end-to-end CX Automation platform as part of TTEC's Google GCP cloud contact center portfolio.
"We are thrilled...
New Custom Metrics, Analytics, and Reporting Solutions Designed to Give Businesses Faster Actionable Insights to Deliver an AI-elevated Customer Experience
Five9, provider of the Intelligent CX Platform, announced Spotlight for Five9 AI Insights, a new offering designed to help companies utilize generative AI-powered insights, using Five9 Genius AI, and unlock...
Seasoned SaaS and Artificial Intelligence (AI) veteran joins Siteimprove to drive the next phase of innovation and growth
Siteimprove, a leading AI-powered SaaS platform for delivering compliant and accessible digital content experiences, has announced the appointment of Nayaki Nayyar as its new Chief Executive Officer (CEO) and Board Member.
With over...
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced the launch of its Agentic AI Consulting practice. TaskUs will partner with leading agentic AI companies to help businesses accelerate the adoption of AI-powered automation and integrate these advanced...
New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations
SupportLogic, the world's first AI-native support experience (SX) platform, announced the launch of SupportLogic Cognitive AI Cloud, an AI platform designed specifically to power enterprise-class AI agents that automate and transform customer...
