NICE announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed Barak Eilam, who, as previously announced, will retire and step down by the end of 2024 after more than 10 years as CEO and 25...
Five9, provider of the Intelligent CX Platform, announced the latest addition to the Five9 Genius AI Suite, including the four-step Five9 Genius AI process, a strategic approach to deliver fully customizable, AI-elevated CX across the customer journey. This process allows companies to quickly identify the high value cases for AI, implement...
New solution adds advanced, enterprise-grade calling features, SMS, CRM integrations, and more to create a comprehensive, seamless, all-in-one communications and collaboration experience
Intermedia Cloud Communications, a leading global provider of AI-powered cloud communications and collaboration solutions to businesses and the partners that serve them, announced the launch of Intermedia Unite®...
Macorva, a leader in comprehensive performance management and feedback solutions, announced the launch of Macorva CX Call Insights, an innovative AI-powered call scorecard system. This tool is designed to meet the growing demand for comprehensive quality assurance in customer service, enabling organizations to analyze every call for sentiment, performance, and key moments.
"Our...
Sainsbury’s has announced it has chosen NCR Voyix, a global leader in digital commerce solutions, to help transform its shopping experience and support its Next Level Sainsbury’s business strategy. The seven-year agreement expands the UK grocer’s more than 20-year strategic partnership with NCR Voyix.
Sainsbury’s is upgrading its checkout technology...
Saarthee, a pioneer in advanced technology solutions, is thrilled to announce the launch of its innovative Generative AI-based Customer Experience (CX) Agent Training Simulator saarATS, designed to revolutionize how businesses train and empower their customer service agents.
Revolutionizing Agent Training with AI
The new CX tool leverages cutting-edge Generative AI to create...
SANDSIV, a leader in AI-powered experience management solutions, is proud to announce the launch of Insight Narrator, a groundbreaking enhancement to the sandsiv+ Voice of the Customer and Voice of Employee platform. This innovative analytics tool offers instant feedback summaries and personalized recommendations, empowering managers with actionable insights to make...
3CLogic setting new standards for unified experiences while delivering meaningful impact and ROI to ServiceNow customers leveraging Customer Workflows, ITSM, and/or Employee Workflows.
3CLogic, the leading Conversational AI and contact center solution provider for ServiceNow, proudly announces its achievement as the first and only current AI-powered Contact Center as a...
NLX, the AI platform powering advanced conversational experiences for the world's most admired brands, announces it has acquired Radish Systems and its patented ChoiceView® technology which seamlessly adds visual interaction on voice transactions to improve efficiency, user experience, and accessibility for customer service inquiries. This complements NLX's proprietary technology...
Wolken Software, a leading provider of customer service solutions for B2B companies, announced that the company has officially enhanced its core products with AI-based technologies. The company has strategically leveraged GenAI and Artificial Intelligence Machine Learning (AI/ML) solutions to provide intelligent workflows that remove manual activities from case management,...
