Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, Natterbox Digital. This innovative solution unifies voice, SMS, and WhatsApp into a seamless experience for agents and customers, enabling businesses to deliver exceptional, personalized engagements on one unified platform natively integrated into Salesforce.
Natterbox Digital allows...
New funding to be used to expand Lorikeet's platform and market presence, helping more companies across complex and regulated industries use AI agents to offer human quality support at scale
AI customer experience pioneer Lorikeet announces it has raised an additional USD $9 million in funding from Blackbird and its existing investors...
G-P (Globalization Partners), the undisputed leader in global employment solutions as recognized by industry analysts, has announced groundbreaking AI advancements and integrated AI technology across its suite of global employment products. These innovations are poised to redefine how businesses hire, onboard, and manage global teams, offering unprecedented speed, intelligence,...
IrisAgent, the leading AI-powered customer support solution, announced the launch of AI Bot for Slack, a game-changing integration that promises to revolutionize workplace communication and productivity.
IrisAgent for Slack seamlessly integrates into existing Slack environments, providing 24/7 assistance to streamline information retrieval and enhance team collaboration. This powerful AI assistant...
Latest Enhancements to the 8x8 Platform for CX Enable Organizations to Maximize Operational Efficiencies, Mitigate Risk, Modernize Systems to Stay Ahead, and Elevate CX
8x8, Inc., a leader in customer experience (CX) technology, has announced significant enhancements to its 8x8 Platform for CX. These updates include expanded 8x8 Secure Pay...
AI-powered agent unlocks 24/7 support for Sage 50 Accounting users, resolving queries quickly and streamlining customer support.
Boost.ai, a leading provider of enterprise-scale conversational AI (CAI), has officially launched its AI agent for Sage, a global leader in accounting, financial, HR, and payroll technology for small and mid-sized businesses (SMBs)....
Agentic AI combines with the Genesys Cloud platform to unlock a hyper-personalized, scalable customer experience
boost.ai, a leading provider of conversational AI (CAI) solutions announced its Enterprise AI solution is now available on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer...
IntouchCX announced its acquisition of WebPurify, a premier provider of AI-powered and human-driven content moderation solutions. This acquisition marks a milestone in IntouchCX's mission to be the industry's trusted advisor, redefining Trust and Safety solutions to empower brands to protect their communities while fostering secure and inclusive online environments.
Through...
M-Files, the leader in knowledge work automation, announced that the company was recognized in the 2024 Gartner Magic Quadrant for Document Management as well as the companion report on Critical Capabilities. The Magic Quadrant evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and...
Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimize Contact Centers Through Cutting-Edge AI
Calabrio, the workforce performance company, announced the acquisition of Echo AI, a generative AI-native conversation intelligence platform. It is the next strategic step in Calabrio’s commitment to providing contact centers with the...
