Contentstack, the leading Composable Digital Experience Platform (DXP) provider, announced the integration of Amazon Bedrock into Contentstack Automation Hub and AI Assistant. This strategic move offers customers access to Amazon's newest AI capabilities, allowing them to select the best AI provider to match their needs.
Amazon Bedrock is a fully...
The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers
The Northridge Group, a leading contact center operations and Customer Experience (CX) consulting firm, proudly announces its partnership with RISE Technology Advisors to help large, complex enterprise-sized organizations...
IBM announced the general availability of the first models in the watsonx Granite model series — a collection of generative AI models to advance the infusion of generative AI into business applications and workflows. IBM also confirmed that the standard contractual intellectual property protections for IBM products will apply to...
Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion of Cyara’s Executive Vice President of Product, Max Lipovetsky to Chief Product Officer.
In his role, Romano will be responsible for managing the customer experience for...
Inbenta, an AI platform purpose-built to optimize customer experience, announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer, and Robin Dindayal to Head of Product. The additions to Inbenta's executive team aims to support Inbenta's expansion in the North American market; further innovate its products...
Empathy in AI Helps Brands Maintain Human Connection, Replacing Customer Transactions with Interactions.
Ansira Partners, Inc., an independent global marketing services and solutions company with proprietary channel, website, and advertising technology, announced their new Empathy Intent Solution (EIS) offering that harnesses the power of intentionality in Artificial Intelligence (AI) to...
Insider announced the launch of Sirius AI™, the world's most comprehensive, patent-pending, Generative AI solution for customer experience that combines the power of large language models and machine learning—to make marketing teams 60% more productive and drive new levels of growth.
With Sirius AI™ , marketers can build targeted segments in...
Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and fast growing businesses to build flexible, omni-channel customer engagement applications, and AI-based customer service agents.
Upon close of the acquisition, Airkit.ai will become a part of...
Oort, a decentralized data cloud service provider, is excited to announce that Lenovo Image, now known as ZX, will integrate Oort TDS (Talk-to-Data Service) into their customer support services starting now.
Oort TDS empowers businesses to create customized AI agents for specific business needs, with a strong emphasis on providing...
Forethought, the leading generative AI for customer support, announced Autoflows – autonomous resolution capabilities for SupportGPT. With Autoflows, Forethought is ushering in an efficient, goal-oriented, AI-first future.
Generative AI has promised to radically transform the customer support experience. In fact, many enterprise companies are claiming to be AI-first. Yet those...
