Customer Experience

Customer Experience

Riverbed Unveils Most Advanced AI-Powered Platform to Optimize Digital Experiences, and New Solutions for Mobile, Cloud, AIOps

Riverbed, the leader in AI Observability, introduced the most advanced AI-powered observability platform to optimize digital experiences, and launched several new solutions and a unified...

Customer Experience

Qualtrics Unveils Groundbreaking AI Innovations to Transform Understanding of Customers, Employees, and Prospects

Qualtrics, the leader and creator of the experience management (XM) category, introduced new capabilities, generated by Qualtrics AI and trained on the world's largest database...

Advertising and Sales

Oracle Introduces New AI Capabilities to Help Organizations Boost Sales

New AI capabilities in Oracle Cloud CX help marketers, sellers, and service agents, improve customer satisfaction, increase productivity, and accelerate deal cycles Oracle announced new artificial intelligence...

Customer Experience

evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS

evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its...

Customer Experience

Top 7 Conversational AI Chatbots You Should Know About in 2024

If you have ever used Alexa or ChatGPT, pat yourself- you’ve used conversational AI chatbots. But, why are they so popular, and why businesses...

Customer Experience

Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon...

Customer Experience

BoldDesk by Syncfusion Wins 2024 Excellence in Customer Service Award

Syncfusion, Inc., the enterprise technology provider of choice, announced that BoldDesk, its modern help desk and customer support ticketing software, has been named a...

Customer Experience

Qualtrics Launches Simplified Pricing and Packaging with New AI-Powered Suites

Qualtrics is announcing the release of three new, innovative AI-powered suites: XM for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across...

Customer Experience

AeC Recognized by Frost & Sullivan for Leading the Customer Relationship Industry in Brazil

AeC is the largest customer relationship company in Brazil and its reliable and customized customer care solutions help businesses create seamless end-user experiences. Frost & Sullivan recently researched...

Customer Experience

What is RPA in Customer Service? Benefits & Use Cases Included

Customers in today’s world don’t want to spend one minute waiting for companies. According to studies, about 68% of customers willingly pay more for...