Leading Digital Consultancy Creates a Customer Experience Hub for Research, Innovation, and Solution Design Focused on Operationalizing AI
BlastX Consulting announced the creation of the BlastX AI Innovation Center, an initiative where internal experts are teaming up with external partners to convert AI-enabled technologies into real-world customer experience (CX) value...
Ada's Generative Actions offers an end to scripted chatbot limitations, enabling AI chatbots to take informed, personalized actions that support customer needs
Ada, the world's leading AI-native customer service automation company, introduces Ada Generative Actions, a product that leverages ground-breaking generative AI technology to resolve increasingly complex customer inquiries (those...
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced that it has been recognized as a Star Performer by Everest Group in the 2023 PEAK Matrix Assessment for Conversational AI Products.
The Everest Group PEAK Matrix for Conversational AI Products is a comprehensive assessment that evaluates technology providers within...
MetricStream, the global market leader in integrated risk management (IRM) and governance, risk, and compliance (GRC) announced that it will preview a completely new Connected GRC user experience, and demonstrate the recently announced purpose-built AI for GRC, AiSPIRE, at the London GRC Summit which kicks-off on October16th, at London’s Royal Garden...
iQor, a leading managed services provider of digitally enabled business process outsourcing (BPO) customer experience solutions, is proud to unveil Symphony ™, iQor's generative AI ecosystem designed to transform and equip employees to deliver optimized CX. This next-generation solution utilizes proprietary large language models (LLMs) to tap into iQor's accumulated...
By integrating with Genesys Cloud CX®, Kore.ai enables enterprise contact centers to deliver superior and personalized service experiences 24/7 at scale, across multiple voice and digital channels
Kore.ai, the world leader in generative and conversational AI platforms and solutions, announced that the Kore.ai Voice Gateway for Genesys Cloud CX is now...
This market-leading conversational AI solution empowers customers to inquire about concerns, get assistance 24/7, and resolve problems quickly and easily.
Xplor Spot – a leading business management software for the dry cleaning and laundry industry under Xplor Technologies – announced an innovative feature called Virtual Agent. This new feature can handle basic inquiries, enhancing...
Powered by data from Okta’s ecosystem, Okta AI delivers real-time Identity actions for security, user experience, and app development
Okta, Inc., the leading independent Identity partner, announced Okta AI, a suite of AI-powered capabilities that empowers organizations to harness the power of AI to build better experiences and protect against cyberattacks....
International Data Corporation (IDC) announced that Samsung Electronics America has been named the Overall Winner of the 2023 IDC Future Enterprise Best in Future of Customer Experience North America Awards for its "Samsung Care Digital Transformation Powered by SMS, Enhanced with AI" project. The annual award recognizes organizations that deliver...
ServiceNow announced that global digital services leader Teleperformance is joining the AI Lighthouse program. Teleperformance will collaborate on the design, development, and deployment of new industry specific generative AI (GenAI) use cases that boost productivity and help increase customer and employee satisfaction across front- and back-office capabilities in Customer...
