Friday, February 28, 2025

Customer Experience

Inbenta
Inbenta, a conversational AI platform designed to optimize customer experience, announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. Bise will oversee Inbenta's IT infrastructure and lead the development of new products to further expand Inbenta's conversational AI platform with GenAI capabilities. Bise joins Inbenta from GIACT...
NICE 
NICE CXone received the highest overall scores in competitive strength and portfolio attractiveness with Enlighten also recognized for delivering smarter self-service NICE announced that CXone, the industry’s leading AI Cloud platform, has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22...
Humane
The first wearable device and software platform with embedded mobile virtual network operator (MVNO) connectivity built to deliver personal artificial intelligence (AI) services leverages Optiva BSS, marking the beginning of a new chapter in personal technology Humane, an innovative experience company that recently launched Ai Pin, has chosen Optiva's full-stack BSS...
Hinduja
Hinduja Global Solutions (HGS), a leader in technology-led customer experience (CX), recently released new findings from its CX Buyers’ Insights Report based on a survey of U.S. CX decision makers to identify priorities for technology deployments and overall budget spend benefitting both customer and employee experience initiatives. With advancements like...
DRUID AI
DRUID AI, a leading innovator in conversational AI solutions, is delighted to announce the appointment of Bill Schwaab as the new Vice President of Sales for North America. With his extensive experience in scaling companies and a deep background in the conversational AI space, Bill is poised to drive DRUID AI's growth...
AI in Chatbot Development
In the ever-evolving technology landscape, artificial intelligence (AI) is a transformative force, reshaping the way we interact with and perceive digital experiences. Among the myriad applications of AI, chatbot development emerges as a fascinating frontier, weaving together machine learning, natural language processing, and user engagement strategies. This blog explores...
OneSpan
Empowering partners to expand their portfolio with high-assurance identity proofing, strong authentication, and secure e-signature solutions OneSpan™, the digital agreements security company, announced the launch of a new partner network program that now provides a comprehensive set of benefits that will drive growth and help OneSpan partners deliver seamless and...
Chattermill
Chattermill, the Customer Experience Intelligence company, announced the launch of Copilot - a generative AI solution built to redefine how leading brands utilize customer feedback to retain customers and grow their business. By utilizing datasets of hundreds of thousands of analyzed customer interactions – including surveys, product reviews, and support tickets,...
Dovetail
Dovetail, the leading customer research platform, has announced the appointment of Kate Andrews as Head of Technology, as well as several other key appointments across its C-suite. This follows a successful Series A round last year led by Accel, in which the company raised $63M The appointments further cement Dovetail's place as a pioneer...
AI in Personalization
AI is making waves in every corner of our lives, from finance to healthcare. It's not just about futuristic robots; AI is already at work, boosting productivity and changing the way we do things with handy tools and automated tasks. As AI becomes a part of our daily routine, it's...