Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Thrio is an award-winning contact center software company renowned for its expertise in AI-driven customer experience. This acquisition signifies the next step in Nextiva's mission to democratize customer...
PolyAI, the world's premiere provider of customer-led voice assistants for the enterprise, is proud to announce the release of its second annual CX 100. This prestigious list recognizes 100 trailblazing individuals who have transformed the customer experience landscape with their unwavering dedication to innovation and empowerment, while keeping a customer-centric focus.
"In...
A global leader in AI-enabled customer service solutions, Cognigy, announced the availability of its cutting-edge platform in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Cognigy customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and...
Ahead of NRF 2024: Retail's Big Show, Microsoft Corp. on announced new generative AI and data solutions and capabilities for retailers that span the retail shopper journey, from enabling personalized shopping experiences, empowering store associates, and unlocking and unifying retail data to helping brands more effectively reach their audiences. Through new...
Global cloud communications platform Infobip has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to help businesses to create seamless end-to-end conversational experiences across the whole customer journey.
Integrating advanced analytics, AI, and generative AI features with Infobip’s core Software-as-a-Service (SaaS) portfolio, AI Hub supports digital transformation. It...
Autobound, a leading AI startup revolutionizing the way salespeople conduct research and write personalized emails, announced the launch of their public-facing API. This groundbreaking development empowers other companies to launch their own insight-driven AI writers faster.
Autobound's API generates highly personalized and relevant emails in seconds. All it requires is...
InMoment, the leading provider of Experience Improvement solutions, announced that it has deepened its partnership with Bright, an award-winning, immersive learning platform, and has developed a fully integrated, AI-powered upskilling application to expand employees’ abilities, improve coaching, and decrease skill gaps. The offering provides a new way for large...
Customers seek prompt and effective resolution of their concerns when they reach out. Managing these efficiently becomes more challenging as your customer base expands, making allocating a service agent to every request difficult. Fortunately, the top AI chatbots for customer service offer reliable customer care, easing the workload for...
Afiniti, a leading provider of artificial intelligence (AI) applications and infrastructure for customer experience (CX), announces the appointment of Mike Myshrall as Chief Financial Officer.
“I am pleased that Mike is joining our leadership team as CFO,” said Hassan Afzal, CEO of Afiniti. “His experience with high-growth technology companies will be...
VOZIQ AI recently concluded the executive review meeting with Dave Bolen, Chief Operating Officer at AMP Smart, where VOZIQ AI's Chief Data Scientist, Dr. Vasudeva Akula, rolled out a 365-day strategic roadmap for achieving $5 million to $10 million CLV increase through proactive customer experience management, proactive renewals, and loyalty management.
Speaking about the partnership, Dave Bolen,...
