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Analytics

Amazon Connect Launches AI-Powered Predictive Insights – A Game Changer for Analytics and Customer Engagement

Amazon Connect announced the public preview of its new “AI-powered predictive insights” feature a significant expansion of its capabilities for contact centers and customer-facing...

Automation in AI

Vonage Unveils Agentforce Identity and Fraud Detection APIs

Vonage, part of Ericsson, has launched Vonage Agentforce Identity Insights and Fraud Detection. This AI-driven solution gives contact center agents real-time insights. The platform...

Customer Experience

Inkeep Secures $13M to Deploy AI Agents Across Teams

Inkeep, a leading provider of AI-driven solutions for customer-facing teams, has announced the successful closure of a $13 million seed funding round. The investment...

Customer Experience

Yellow.ai launches AI Agents for EX & CX on AWS Marketplace

Yellow.ai, a leading provider of conversational agentic AI that delivers autonomous, human–like experiences at enterprise scale, announced the availability of Yellow.ai: Enterprise-grade AI Agents...

Customer Experience

PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence

PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world's only...

Cloud

Globant & Google Cloud Partner on AI, Cloud Solutions

Globant, a digitally native company known for transforming businesses through cutting-edge technology, announced a Strategic Partner Agreement with Google Cloud. The expanded collaboration is...

Automation in AI

Edgecore & Aprecomm Launch AI Hardware for CX Optimization

Edgecore Networks, a leader in innovative network solutions for enterprises, data centers, and telecommunication service providers, is pleased to announce an initiative in partnership...

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