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Customer Experience

Medallia Sets Innovation Agenda at Experience ’26 – Omni CX

Unified B2B account profiles and expanded Action Planning tools empower organizations to drive measurable business outcomes Medallia, Inc., the global leader in customer and employee...

Ecommerce

Google Cloud Ushers in a New Era of Agentic Commerce

Google Cloud has officially kicked off what it calls the “agentic commerce era” a transformational shift in how shopping and retail will work in...

Customer Experience

iQor CXBPO™ Acquires OP360 to Expand Global CX Reach

iQor CXBPO™, a global leader in customer experience business process outsourcing (“BPO”), announced its acquisition of OP360, a high-performing BPO provider known for its...

Analytics

Amazon Connect Launches AI-Powered Predictive Insights – A Game Changer for Analytics and Customer Engagement

Amazon Connect announced the public preview of its new “AI-powered predictive insights” feature a significant expansion of its capabilities for contact centers and customer-facing...

Automation in AI

Vonage Unveils Agentforce Identity and Fraud Detection APIs

Vonage, part of Ericsson, has launched Vonage Agentforce Identity Insights and Fraud Detection. This AI-driven solution gives contact center agents real-time insights. The platform...

Customer Experience

Inkeep Secures $13M to Deploy AI Agents Across Teams

Inkeep, a leading provider of AI-driven solutions for customer-facing teams, has announced the successful closure of a $13 million seed funding round. The investment...

Customer Experience

Yellow.ai launches AI Agents for EX & CX on AWS Marketplace

Yellow.ai, a leading provider of conversational agentic AI that delivers autonomous, human–like experiences at enterprise scale, announced the availability of Yellow.ai: Enterprise-grade AI Agents...

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