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PolyAI unveils Agent Studio, empowering enterprises with generative AI for customer service excellence

PolyAI, a leading provider of AI agents for enterprise customer service, announced the launch of its latest version of Agent Studio, the world's only...

Globant & Google Cloud Partner on AI, Cloud Solutions

Globant, a digitally native company known for transforming businesses through cutting-edge technology, announced a Strategic Partner Agreement with Google Cloud. The expanded collaboration is...

Edgecore & Aprecomm Launch AI Hardware for CX Optimization

Edgecore Networks, a leader in innovative network solutions for enterprises, data centers, and telecommunication service providers, is pleased to announce an initiative in partnership...

8×8 Enhances Customer & Employee Experience with New Platform

Latest Enhancements to the 8x8 Platform for CX Enable Organizations to Maximize Operational Efficiencies, Mitigate Risk, Modernize Systems to Stay Ahead, and Elevate CX 8x8,...

Calabrio Boosts AI Innovation with Echo AI Acquisition

Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimize Contact Centers Through Cutting-Edge AI Calabrio, the workforce performance company, announced the...

Sobot Launches Upgraded AI Agent This September

A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution Sobot, an all-in-one contact center solution provider, will launch its...

Cranium and HGS Partnership Optimizes Business Operations Assurance for End-to-End Trust

Hinduja Global Solutions, a leading and innovative provider of technology solutions and consulting in consumer engagement, digital customer experiences (CX), and business process management...

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