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Customer Experience

Calabrio Boosts AI Innovation with Echo AI Acquisition

Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimize Contact Centers Through Cutting-Edge AI Calabrio, the workforce performance company, announced the...

Customer Experience

Sobot Launches Upgraded AI Agent This September

A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution Sobot, an all-in-one contact center solution provider, will launch its...

Business Technology

Cranium and HGS Partnership Optimizes Business Operations Assurance for End-to-End Trust

Hinduja Global Solutions, a leading and innovative provider of technology solutions and consulting in consumer engagement, digital customer experiences (CX), and business process management...

Machine Learning

Talkdesk Unveils Talkdesk Autopilot, a Generative Artificial Intelligence Customer Service Experience with New Self-Service Use Cases for Banks and Retailers

Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions while reducing the burden on strapped customer...

Customer Experience

Tagado’s New Smart Monitoring Tool Categorizes and Groups Customer Feedback in Real-Time

Tagado, the AI analytics provider of high-res CX data intelligence, has announced the launch of its new feedback trends monitor, that automatically allows CX,...

Customer Experience

Diabolocom Applauded by Frost & Sullivan for Providing Excellent and Personalized Interactions to Improve the Customer Experience with Its AI Solution

Diabolocom's AI Solution increases staff productivity, controls pricing, and enhances the customer experience. Frost & Sullivan researched the artificial intelligence (AI) innovation industry and, based on...

Marketing and Analytics

Reputation Appoints New CTO To Spearhead AI Product Innovation.

Reputation, the global leader in reputation performance management, announced the appointment of Shantanu Sarkar as Chief Technology Officer, effective immediately. Shantanu Sarkar has led product and engineering teams...

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