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Customer Experience

Zendesk Appoints Shashi Upadhyay as President for AI

AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences Zendesk has named Shashi Upadhyay as the new President of Product,...

Customer Experience

Enterpret Secures $20.8M in Series A Funding

Enterpret, the AI-enabled customer feedback intelligence platform for product development and CX teams, announced that it has raised $20.8 million in Series A funding....

Customer Experience

Cresta Raises $125M to Boost Human-Centric AI in Centers

The latest funding will help Cresta double down on its existing product suite, scale its go-to-market efforts, and rapidly develop the next generation of...

Customer Experience

Cognigy Launches Agentic AI for Enterprise Contact Centers

Cognigy, a global leader in AI-powered customer service solutions, announced the launch of Agentic AI, a revolutionary addition to its proven Cognigy.AI platform, designed...

News

Aptean Launches AppCentral: AI-Driven Platform for Business Growth

Aptean, an AI-first company and global provider of mission-critical enterprise software solutions, is accelerating innovation for its customers with the launch of Aptean AppCentral. The new platform...

Customer Experience

Calabrio Unveils New AI-Powered Quality Management Features

Calabrio, the workforce performance company, announced two artificial intelligence (AI) offerings for general availability: Auto QM and Trending Topics. These AI-powered quality management solutions are...

Customer Experience

Cisco Announces New Webex AI Agent and AI Solutions for the Contact Center

Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI solutions leverage...

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