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Customer Experience

ScreenMeet Partners with Natterbox to Launch Natterbox Remote Assist, a Visual Support Tool for Contact Centers

ScreenMeet, a leader in customer support solutions that includes fully integrated screen and mobile camera sharing, has announced a partnership with Natterbox, a global innovator...

Customer Experience

C1 Awarded Avaya Enterprise Partner of the Year

C1, the global technology solution provider elevating connected human experiences, announced it has once again been awarded Avaya Enterprise Partner of the Year. Avaya...

Customer Experience

Tethr and Awaken Intelligence join forces to accelerate contact center modernization

Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact center solutions and agent experience innovator, announced that the...

Analytics

InMoment Named a Leader in Text Mining and Analytics Platforms Research Report Citing Strengths in NLU and Generative AI-based Processes

InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has been named a Leader in The Forrester Wave™: Text Mining and Analytics...

Customer Experience

ibex Wave iX Wins 2024 CRM Excellence Award for Powering Next-Gen Customer Experience

ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that the ibex Wave iX AI-enabled CX solution...

Healthcare

LiveX AI Agent Boosts Amazfit’s Customer Experiences in Landmark Partnership with Zepp Health

LiveX AI delivers personalized experiences for customers in real time using Google Kubernetes Engine and NVIDIA NIM LiveX AI, a pioneer in generative AI technology...

Customer Experience

Ada Enhances AI Agent for Customer Service on the Path to Enable 100% Automated Resolution Rate

New capabilities make Ada’s AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent Ada, the AI-native customer service automation...

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