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Customer Experience

ODP Corp Boosts CX with Gen AI Data Integration

The ODP Corporation, a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, announced the implementation of...

Customer Experience

Inoria & Kore.ai Partner for AI Self-Service & Productivity

Inoria, a full-suite contact center solutions and service provider is partnering with Kore.ai, a leader in enterprise conversational and generative AI technology, trusted by...

Customer Experience

Sobot Launches Upgraded AI Agent This September

A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution Sobot, an all-in-one contact center solution provider, will launch its...

Marketing and Analytics

Ushur Launches AI Solution for HIPAA-Secure Clinical Trials

Ushur, a leader in AI-powered Customer Experience Automation (CXA), announced the general availability of its new UshurX solution designed to streamline tasks and time-intensive...

Healthcare

Talkdesk Enhances Epic Workshop with New Patient Solutions

Talkdesk Copilot can now be directly embedded within Epic Cheers, giving agents more access to artificial intelligence tools that can personalize every patient conversation...

Business Technology

NICE Announces the Appointment of a New CEO

NICE announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed...

Customer Experience

Five9 Unveils AI Suite to Transform Enterprise CX

Five9, provider of the Intelligent CX Platform, announced the latest addition to the Five9 Genius AI Suite, including the four-step Five9 Genius AI process, a strategic...

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