Tag: customer experience

NiCE announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC that are redefining customer service with NiCE’s...

This partnership empowers businesses to achieve agile collaboration and deliver exceptional digital experiences through intelligent automation. Camunda, and Liferay, Inc., are joining forces to build...

Rasa, a leader in conversational AI, has introduced a groundbreaking advancement in enterprise voice automation. Showcased at Customer Contact Week (CCW) 2025 at Caesars...

Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey Global cloud communications platform Infobip announced its Conversational Experience Orchestration Platform (CXOP) — a...

iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) provider, announced the launch of infinityAiQ™, a unified intelligence platform that combines human expertise,...

Frontline Group, the agile leader in AI-enhanced, human-first CX, has announced the national pilot launch of its groundbreaking vCON (Virtualized Conversation) Program, which will bring...

Arise becomes the first gig tech platform to deploy Sanas’ Accent Translation Solution across the enterprise to power their expert-led customer experiences Sanas, inventor of...