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Customer Experience

IDC Names Best in Future of Customer Experience Award Winners

International Data Corporation (IDC) announced that Samsung Electronics America has been named the Overall Winner of the 2023 IDC Future Enterprise Best in Future...
Manufacturing

PhaseZero Expands CxAnalytics Offering with Generative AI Solutions to power Everyday Efficiency for Global Manufacturing Companies

PhaseZero, a digital transformation and unified customer experience platform technology leader, announced new generative AI solutions that improve everyday efficiency. PhaseZero CxCommerce platform's M4...
Customer Experience

Contentstack Announces Industry-First Amazon Bedrock Integration to Pioneer the Future of Digital Experiences

Contentstack, the leading Composable Digital Experience Platform (DXP) provider, announced the integration of Amazon Bedrock into Contentstack Automation Hub and AI Assistant. This strategic...
Customer Experience

Contact Center Technologies Hold Key to Customer Experience (CX) Improvements

The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers The Northridge Group,...
Analytics

IBM Announces Availability of watsonx Granite Model Series, Client Protections for IBM watsonx Models

IBM announced the general availability of the first models in the watsonx Granite model series — a collection of generative AI models to advance...
Customer Experience

Cyara Appoints Chief Customer Officer & Chief Product Officer, Expanding Global Leadership Team

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion...
Customer Experience

Inbenta Expands Leadership Team with Three Executive Appointments

Inbenta, an AI platform purpose-built to optimize customer experience, announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer,...
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