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Customer Experience

Forethought Introduces Autoflows, Ushers in AI-First Customer Support

Forethought, the leading generative AI for customer support, announced Autoflows – autonomous resolution capabilities for SupportGPT. With Autoflows, Forethought is ushering in an efficient,...

Customer Experience

Smartsheet Unveils the Next Generation of its Enterprise Work Management Platform to Unlock Customer Potential at Scale

New AI-powered platform features include unparalleled scale, democratized resource management, and modern simplified views Smartsheet, the enterprise work management platform, revealed its next generation Smartsheet...

Customer Experience

Sprinklr Launches More Than 700 New Features for Unified Customer Experience

Platform release 18.8 empowers customer service, marketing, sales, and social teams with new AI-powered enhancements and generative AI integrations now available to all customers. Sprinklr,...

Customer Experience

IntelePeer Announces New AI-Powered Analytics Engine for SmartFlows Platform

IntelePeer, a leading provider of AI-powered communications automation solutions, announced an extension to its SmartFlows platform, the Call Summary Dashboard, a drag-and-drop interface with...

Customer Experience

Orion Innovation Appoints Rajul Rana as Chief Technology Officer

Orion Innovation, a leading digital transformation and product development services firm, announced the appointment of Rajul Rana as its new Chief Technology Officer (CTO). In his...

Customer Experience

Level AI Named a Gartner Cool Vendor in Customer Support and Service Technology for Pioneering Advanced AI & LLM Applications from Customer Conversation Data

Level AI announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the field of artificial intelligence and its innovative suite...

Customer Experience

TELUS International Named to Constellation ShortList™ for Customer Experience (CX) Operations Services: Global

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for...

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