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Customer Experience

The Ultimate Guide to Using AI in Customer Service

The AI market is projected to be worth nearly $2 trillion by 2030, with a growing focus on AI in customer service. Modern technology...

Analytics

Gartner Peer Insights recognizes SAS as a 2023 Customers’ Choice for Analytics and Business Intelligence Platforms

SAS, the global leader in AI and analytics, has been named a Customers' Choice in the 2023 Gartner® Peer Insights™ 'Voice of the Customer' for Analytics...

Cloud

Uniphore and Workair Partner to Bring Enterprise AI to Ireland

Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise...

Customer Experience

DataStax Inks Strategic Collaboration Agreement with AWS for Generative AI and Launches New Amazon Bedrock Integration to Astra DB Vector Database Via AWS PrivateLink

Signs Strategic Collaboration Agreement with AWS to Deliver the Astra DB Vector Database to Customers Building Generative AI Applications DataStax, the company that powers generative...

Customer Experience

Awesome CX by Transcom, A Global Outsourcing Company, Joins Forces with Netomi AI to Revolutionize Customer Experience

Awesome CX by Transcom, a global leader in outsourcing, is proud to announce a strategic partnership with Netomi AI (portfolio company of Jeffrey Katzenberg's WndrCo) to...

Customer Experience

Teleperformance Applauded by Frost & Sullivan for Its Market-leading Position and Delivering a Superior and Engaging CX in the Metaverse

Teleperformance's impressive growth momentum and trajectory are a testament to its customer-centric approach and revolutionary solutions, earning client loyalty and increasing market share. Frost &...

Customer Experience

Forethought Appoints Bhusha Mehta as Vice President of Customer Experience and Success

Forethought, the leading generative AI for customer support automation, announced that Bhusha Mehta has joined the company as Vice President of Customer Experience and Success....

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