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Aptean Launches AppCentral: AI-Driven Platform for Business Growth

Aptean, an AI-first company and global provider of mission-critical enterprise software solutions, is accelerating innovation for its customers with the launch of Aptean AppCentral. The new platform...
Customer Experience

Calabrio Unveils New AI-Powered Quality Management Features

Calabrio, the workforce performance company, announced two artificial intelligence (AI) offerings for general availability: Auto QM and Trending Topics. These AI-powered quality management solutions are...
Customer Experience

Cisco Announces New Webex AI Agent and AI Solutions for the Contact Center

Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI solutions leverage...
Customer Experience

Gladly Raises $40M to Launch AI Customer Service Platform

Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to...
Customer Experience

Netcore Cloud Appoints Siddharth Gopalkrishnan as COO

Netcore Cloud, a global leader in MarTech and customer engagement solutions, has announced the appointment of Siddharth Gopalkrishnan as its Chief Operating Officer (COO). This strategic addition...
Customer Experience

Intermedia Acquires NEC’s UNIVERGE BLUE UCaaS & CCaaS

Cloud Communications pioneer expands global footprint and strengthens market leadership through strategic integration of NEC’s UCaaS and CCaaS businesses. NEC and Intermedia will continue their...
Customer Experience

Verint AI Bots Boost Upsell and Revenue in Contact Centers

Verint, The CX Automation Company™, announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell,...
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