Tag: customer experience

Cisco unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI solutions leverage...

Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to...

Netcore Cloud, a global leader in MarTech and customer engagement solutions, has announced the appointment of Siddharth Gopalkrishnan as its Chief Operating Officer (COO). This strategic addition...

Cloud Communications pioneer expands global footprint and strengthens market leadership through strategic integration of NEC’s UCaaS and CCaaS businesses. NEC and Intermedia will continue their...

Verint, The CX Automation Company™, announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell,...

O3 Technology Solutions, a leading AI-powered business outcomes company, proudly announces the appointment of Lalit Khandelwal as Chief Executive Officer (CEO). This strategic decision aligns...

Transcom connects deep-seated domain and operational knowledge with state-of-the-art technology, redefining outsourcing services and helping enterprises elevate business performance. Recently Frost & Sullivan assessed the customer experience...