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Customer Experience

Top 7 Conversational AI Chatbots You Should Know About in 2024

If you have ever used Alexa or ChatGPT, pat yourself- you’ve used conversational AI chatbots. But, why are they so popular, and why businesses...

Machine Learning

TELUS International Launches Fine-Tune Studio to Deliver High-Quality Datasets that Improve the Performance, Adaptability and Safety of Generative AI Models

Multimodal, multi-language workflows optimize AI dataset creation processes to help clients get accurate fine-tuning data, predictably fast, at affordable costs TELUS International, a leading digital...

Customer Experience

Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon...

Customer Experience

BoldDesk by Syncfusion Wins 2024 Excellence in Customer Service Award

Syncfusion, Inc., the enterprise technology provider of choice, announced that BoldDesk, its modern help desk and customer support ticketing software, has been named a...

Customer Experience

Qualtrics Launches Simplified Pricing and Packaging with New AI-Powered Suites

Qualtrics is announcing the release of three new, innovative AI-powered suites: XM for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across...

Customer Experience

AeC Recognized by Frost & Sullivan for Leading the Customer Relationship Industry in Brazil

AeC is the largest customer relationship company in Brazil and its reliable and customized customer care solutions help businesses create seamless end-user experiences. Frost & Sullivan recently researched...

Customer Experience

What is RPA in Customer Service? Benefits & Use Cases Included

Customers in today’s world don’t want to spend one minute waiting for companies. According to studies, about 68% of customers willingly pay more for...

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