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Customer Experience

8×8 Enhances Customer & Employee Experience with New Platform

Latest Enhancements to the 8x8 Platform for CX Enable Organizations to Maximize Operational Efficiencies, Mitigate Risk, Modernize Systems to Stay Ahead, and Elevate CX 8x8,...

Customer Experience

Boost.ai & Sage Partner to Launch AI Agent Fast

AI-powered agent unlocks 24/7 support for Sage 50 Accounting users, resolving queries quickly and streamlining customer support. Boost.ai, a leading provider of enterprise-scale conversational AI...

Customer Experience

boost.ai’s Enterprise GenAI Now Available on Genesys AppFoundry

Agentic AI combines with the Genesys Cloud platform to unlock a hyper-personalized, scalable customer experience boost.ai, a leading provider of conversational AI (CAI) solutions announced its...

Customer Experience

IntouchCX Boosts Trust & Safety With Webpurify Deal

IntouchCX announced its acquisition of WebPurify, a premier provider of AI-powered and human-driven content moderation solutions. This acquisition marks a milestone in IntouchCX's mission...

Automation in AI

AITech365’s Weekly Roundup: Discover the Most Recent News From Patronus AI, Pudu Robotics, KAYTUS!

Here is AITech365’s Weekly Roundup of the top news from global markets. In this fast-paced world, breaking down information helps readers grasp the nuances...

Customer Experience

M-Files Earns 2024 Gartner Recognition for Document Management

M-Files, the leader in knowledge work automation, announced that the company was recognized in the 2024 Gartner Magic Quadrant for Document Management as well...

Customer Experience

Calabrio Boosts AI Innovation with Echo AI Acquisition

Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimize Contact Centers Through Cutting-Edge AI Calabrio, the workforce performance company, announced the...

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