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Customer Experience

Intermedia Contact Center Further Solidifies Position in Helping Businesses Deliver Better Customer Experiences with Latest Microsoft Certification

Intermedia Contact Center, now Certified for Microsoft Teams, once again demonstrates Intermedia's status as a trusted Microsoft partner; enables Teams users to seamlessly use Intermedia Contact...

Customer Experience

Infosys and ServiceNow Strengthen Strategic Collaboration to Transform Customer Experiences with Generative AI-powered Industry Solutions

Infosys Cobalt cloud offerings and ServiceNow Now Assist to help enterprises increase productivity, enhance efficiency, and improve user experience Infosys, a global leader in next-generation...

Customer Experience

Riverbed Unveils Most Advanced AI-Powered Platform to Optimize Digital Experiences, and New Solutions for Mobile, Cloud, AIOps

Riverbed, the leader in AI Observability, introduced the most advanced AI-powered observability platform to optimize digital experiences, and launched several new solutions and a unified...

Cloud

AI Networking Innovator Nile Continues to Expand its Executive Team; Adding Stephen Patak as CRO and Surbhi Kaul as VP, Customer Experience

Nile, a pioneer in AI networking and Network-as-a-Service (NaaS) for the enterprise, announced that it has expanded its executive team with the addition of...

Customer Experience

Qualtrics Unveils Groundbreaking AI Innovations to Transform Understanding of Customers, Employees, and Prospects

Qualtrics, the leader and creator of the experience management (XM) category, introduced new capabilities, generated by Qualtrics AI and trained on the world's largest database...

Advertising and Sales

Oracle Introduces New AI Capabilities to Help Organizations Boost Sales

New AI capabilities in Oracle Cloud CX help marketers, sellers, and service agents, improve customer satisfaction, increase productivity, and accelerate deal cycles Oracle announced new artificial intelligence...

Customer Experience

evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS

evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its...

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