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Customer Experience

Glance & CloudHesive partner to humanize cloud CX

CloudHesive customers can now leverage Glance's industry-leading Guided CX for real-time, personal digital interactions Glance, a leading provider of cobrowse and visual collaboration solutions, announced...

Customer Experience

Netcore Cloud Appoints Siddharth Gopalkrishnan as COO

Netcore Cloud, a global leader in MarTech and customer engagement solutions, has announced the appointment of Siddharth Gopalkrishnan as its Chief Operating Officer (COO). This strategic addition...

Cloud

Vonage Launches RCS to Revolutionize Global Messaging

Vonage RCS to redefine businesses communications, creating secure, memorable customer engagement experiences Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation...

Martech

New AI Tools, Meta Verification, and Enhanced Calling Functionality Revolutionize Business Engagement on WhatsApp

Businesses leveraging WhatsApp for customer engagement and sales will now enjoy a suite of powerful new tools and features aimed at enhancing their capabilities...

Customer Experience

ibex Wave iX Wins 2024 CRM Excellence Award for Powering Next-Gen Customer Experience

ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that the ibex Wave iX AI-enabled CX solution...

Marketing and Analytics

Six AI powerhouses and digital services companies launch AI/R, the AI Revolution Group

AI/R Group emerges with an ambitious mission to revolutionize tech consultancy and digital transformation models by embedding AI into every aspect of customer engagement...

Customer Experience

REPLY: Lufthansa improves customer experience thanks to an artificial intelligence-based data analysis portal created by TD Reply

Lufthansa , Europe's largest airline, has embarked on a transformation journey to improve customer engagement with the launch of an innovative Customer Insight Hub developed in collaboration...

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Tag: customer engagement

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