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Customer Experience

evaluagentCX helps contact centers ditch unreliable customer surveys with AI-powered NPS

evaluagent, a global leader in contact center quality assurance and performance improvement software, is pleased to announce a leading-edge new feature coming to its...

Analytics

SuccessKPI Releases AI-Powered Unified Data & Reporting for Comprehensive View of Zoom Contact Center Interactions

SuccessKPI, Inc., a cloud-native, contact center customer experience insight and action platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization...

Customer Experience

Nextiva Acquires Thrio: Democratizing Customer Experience with AI

Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Thrio is an...

Customer Experience

ComputerTalk and Tethr Partner to Improve Contact Center Performance

ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform announced the formation of a strategic partnership...

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Predictive Enterprises

Predictive Enterprises: How AI Will Turn Every Business Function into a Forecasting Engine

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Latest

Predictive Enterprises: How AI Will Turn Every Business Function into a Forecasting Engine

Business Technology January 13, 2026

Most businesses are still driving by looking in the...

The AI Playbook for Zero-Ops Marketing

Featured Articles January 13, 2026

Marketing today is stuck in a loop. Teams spend...

NVIDIA and Eli Lilly Unveil $1B Co-Innovation AI Lab to Reinvent Drug Discovery

Life Sciences January 13, 2026

In a historic agreement that symbolizes the increasingly rapid...

Popular

Denodo boosts productivity for business users

Data Management November 7, 2023

Generate AI with modern capabilities to democratize data usage,...

O’Reilly Unveils New Generative AI-Powered Search Engine Capabilities to Enhance Learning in the Flow of Work

Automation in AI June 12, 2024

Next evolution of O’Reilly Answers helps learners deepen understanding...

Google’s new RT-2 AI model helps robots interpret visual and language patterns

Human Intelligence July 31, 2023

Google is taking a significant leap in enhancing the...

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