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Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management

Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centers more performance data and...

DAT Announces Industry’s First AI-powered Identity-Verification Solution to Combat Fraud

DAT Freight & Analytics introduced the first purpose-built, AI-powered identity fraud detection and prevention platform through a partnership with Verosint, to help prevent the...

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