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Customer Experience

Contact Center Technologies Hold Key to Customer Experience (CX) Improvements

The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers The Northridge Group,...

Analytics

IBM Announces Availability of watsonx Granite Model Series, Client Protections for IBM watsonx Models

IBM announced the general availability of the first models in the watsonx Granite model series — a collection of generative AI models to advance...

Analytics

unitQ Launches unitQ GPT — First Generative AI Engine for Measuring the Quality of Products, Services and Experiences

unitQ, the leader in Quality Automation, introduced unitQ GPT, a generative AI engine for measuring the quality of your products, services and experiences. unitQ...

Analytics

ibi Unleashes the Power of Legacy Systems with Open Data Hub for Mainframe

A Revolutionary Solution for Real-time, Secure Access to Mainframe Data Brings Operational Data Back to Life While Cutting Costs ibi, a scalable data and analytics...

Analytics

Reltio Accelerates Cloud-native Master Data Management (MDM) with AI Innovations

Reltio, a leader in modern data management, is spearheading innovation with an AI-powered Master Data Management (MDM) solution. Reltio has pioneered the data management...

Analytics

Accrete Wins 2023 AI TechAward for Big Data AI Solution

Accrete AI, a leading dual-use AI software company, is excited to announce that Argus Supply Chain, Accrete's AI agent for open source anomaly detection, has...

Analytics

Vianai Introduces Powerful Open-Source Toolkit to Verify Accuracy of LLM-Generated Responses

Vianai Systems, the leader in human-centered AI (H+AI) for the enterprise, announced the release of veryLLM, an open-source toolkit that enables reliable, transparent and...

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