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Generative AI

Kore.ai Secures $150 Million Strategic Growth Investment to Drive AI-powered Customer and Employee Experiences for Global Brands

Led by FTV Capital, with participation from NVIDIA and existing investors, funding will further solidify Kore.ai's leading position in explosive advanced AI market Kore.ai, a...
Customer Experience

AI in Customer Support: Enhancing User Experience Like Never Before

With the constant evolution of technology, artificial intelligence (AI) has emerged as a powerful tool in revolutionizing customer support. Gone are the days of...
Customer Experience

Rippey AI Unveils Seamless Chatbot Integration with Slack and Microsoft Teams, Revolutionizing Customer Service Experience

Rippey AI, a global frontrunner in logistics AI technology, announced its game changing chatbot integration with prominent collaboration platforms, Slack and Microsoft Teams. This...
Customer Experience

Solidroad Raises $25 Millions for AI Customer Support QA

Solidroad, the AI platform that helps companies evaluate and improve every human and AI customer conversation, announced a $25 million Series A round. Led...
Marketing and Analytics

GrowthLoop Launches AI Platform to Improve Customer Outcome

GrowthLoop, a pioneer in agentic AI-powered marketing solutions, announced the launch of Composable AI Decisioning, a data cloud-native platform that helps marketers understand not...
Featured Articles

Hyper-Individual Marketing: When AI Knows Your Customer Better Than Your Team Does

Marketing once ran on a comfortable fiction. Put people into buckets and call it strategy. Millennial. Suburban. High income. The labels looked neat on...
Featured Articles

The AI Playbook for Predictive Customer Retention

Most companies treat churn like a crime scene. The customer leaves. The dashboards light up. The team gathers around reports asking the same question every...
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