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Xplor Spot Introduces Innovative AI Virtual Agent to Enhance the Dry Cleaning Customer Experience

This market-leading conversational AI solution empowers customers to inquire about concerns, get assistance 24/7, and resolve problems quickly and easily. Xplor Spot – a leading business...

IDC Names Best in Future of Customer Experience Award Winners

International Data Corporation (IDC) announced that Samsung Electronics America has been named the Overall Winner of the 2023 IDC Future Enterprise Best in Future...

Contact Center Technologies Hold Key to Customer Experience (CX) Improvements

The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers The Northridge Group,...

Sprinklr Launches More Than 700 New Features for Unified Customer Experience

Platform release 18.8 empowers customer service, marketing, sales, and social teams with new AI-powered enhancements and generative AI integrations now available to all customers. Sprinklr,...

TELUS International Named to Constellation ShortList™ for Customer Experience (CX) Operations Services: Global

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for...

Marks & Spencer Selects SymphonyAI Retail CPG for AI-Based Store Intelligence To Transform Customer Experience and Store Operations Efficiency

Innovative computer vision-based solution will help leading U.K. retailer improve planogram compliance and on-shelf availability SymphonyAI Retail CPG, a SymphonyAI vertical, announced it has been...

IgniteTech Partners with Chatsimple to Redefine the Customer Web Experience with AI Technology

In another groundbreaking effort to redefine all aspects of its operation, IgniteTech, the AI enterprise software company, has partnered with Chatsimple, an innovator in...

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