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Machine Learning

Talkdesk Unveils Talkdesk Autopilot, a Generative Artificial Intelligence Customer Service Experience with New Self-Service Use Cases for Banks and Retailers

Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions while reducing the burden on strapped customer...

Generative AI

Kore.ai Secures $150 Million Strategic Growth Investment to Drive AI-powered Customer and Employee Experiences for Global Brands

Led by FTV Capital, with participation from NVIDIA and existing investors, funding will further solidify Kore.ai's leading position in explosive advanced AI market Kore.ai, a...

Customer Experience

AI in Customer Support: Enhancing User Experience Like Never Before

With the constant evolution of technology, artificial intelligence (AI) has emerged as a powerful tool in revolutionizing customer support. Gone are the days of...

Customer Experience

Rippey AI Unveils Seamless Chatbot Integration with Slack and Microsoft Teams, Revolutionizing Customer Service Experience

Rippey AI, a global frontrunner in logistics AI technology, announced its game changing chatbot integration with prominent collaboration platforms, Slack and Microsoft Teams. This...

Customer Experience

Gladly Raises $40M to Launch AI Customer Service Platform

Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to...

Cloud

Adobe Experience Cloud Enhances AI Content Personalization

Adobe Content Analytics unlocks the ability for brands to understand the performance of content down to an attribute level, using AI to pinpoint specific...

Healthcare

CustomerInsights.AI in Gartner® Hype Cycle™ 2024

CustomerInsights.AI has once again been recognized in the Gartner Hype Cycle for Life Science Commercial Operations, 2024. This marks the second consecutive year CustomerInsights.AI...

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