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CallRail Launches AI-Powered Convert Assist

CallRail, the AI-powered lead intelligence platform, announced Convert Assist, a new product that combines generative and conversational AI to bring purposely applied, easy-to-use lead...

Ushur Launches Prebuilt Onboarding Automation Solution for Group and Worksite Benefits Companies

Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced its prebuilt AI-powered automation solution to slash turnaround time and improve onboarding communications for...

Five9 named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software

Five9, provider of the Intelligent CX Platform, announced it has been named a Leader in the IDC MarketScape: Worldwide Contact Center-as-a-Service (CCaaS) Applications Software...

TELUS International Announces Leadership Appointments, Driving Continued Momentum for its Enterprise-Grade Generative AI Engine, Fuel iX

AI and SaaS Industry Veterans, Bret Kinsella and Tim MacGregor, Bring a Combined 50 Years of Experience to TELUS Digital Experience TELUS International, rebranding to TELUS...

Everise launches EverAI Labs in partnership with GenAI industry experts Sharath Keshava and Dr. Andrew Maas

Everise announced its partnership with Sharath Keshava, serial entrepreneur, to launch EverAI Labs. Aimed at transforming the complete agent journey and the US$400 billion customer experience industry, EverAI...

CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarization

New and enhanced capabilities, including automated follow-up actions and summarization editing, drive agent productivity and improve customer experience CallMiner, the leading provider of conversation intelligence...

Celonis and Emporix Deliver Process Optimization at Scale with AI-Driven Process Orchestration

Celonis, the global leader in Process Mining and Process Intelligence, announced a major advancement to help companies achieve end-to-end process optimization through a new...

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