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Level AI Named a Gartner Cool Vendor in Customer Support and Service Technology for Pioneering Advanced AI & LLM Applications from Customer Conversation Data

Level AI announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the field of artificial intelligence and its innovative suite...

Agilisium Appoints Dr. Amar Drawid as SVP – Chief AI & Business Consulting Officer to Accelerate its Life Science Customers Data Innovation Strategy

Agilisium Consulting, the pioneering leader in data analytics, cloud, and life science solutions, is pleased to announce the appointment of Dr. Amar Drawid as its new...

Virgin Atlantic Selects Amperity to Deliver AI-powered Unified Customer Profiles Built on First-Party Data Foundation

The leading enterprise customer data platform will help the travel company unify, manage and activate its data to deliver highly personalised, end-to-end experiences Amperity, the...

PolyAI Customer-led Voice Assistants Now Available on Genesys AppFoundry

PolyAI, a global leader in conversational artificial intelligence (AI), announced its Customer-Led Voice Assistant is now available on the Genesys AppFoundry™, a marketplace of...

TTEC cited as a Strong Performer in Customer Analytics Service Providers report by independent industry analyst firm

TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital,...

Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service

With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy announced the launch of Cognigy Knowledge AI. The new...

The Estée Lauder Companies Inc. and Google Cloud Partner to Transform the Online Consumer Experience with Generative AI

Google Cloud and The Estée Lauder Companies Inc. (ELC), a global leader in prestige beauty, announced an expansion of their strategic partnership to pioneer...

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