Resolve Tech Solutions, a leading provider of SAP solutions and services, announced that it has been selected as winner of the “Best Decision Management Solution” award in the seventh annual AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global Artificial Intelligence (AI) market.
The 2024 AI Breakthrough Award recognizes the standout AI innovation of Resolve Tech Solutions’ recently launched Intelligent Field Operations product, part of its JUNO Labs brand. The breakthrough solution integrates IoT sensors, 5G connectivity, cloud computing, and AI-driven analytics to enhance service levels, improve customer experience, and streamline operations. AI tracks and optimizes service requests, dispatches and schedules technicians using geospatial routing, and manages inventory and equipment to reduce leakage. It also provides technician scorecards and makes use of Gen AI, which paired with computer vision, helps with real-time training, diagnostics, and resolution.
Google Cloud Platform powers Intelligent Field Operations with technologies such as Cloud vision for image recognition and classification, and Vertex AI for managing ML models/data labeling/predictions. Dialogflow helps to create conversational interfaces, while Speech-to-text converts audio to text. Route planning is possible with Google Maps and API/Geocoding/Geolocation/distance matrix as well as cloud for event-driven serverless functions. Recommendations AI, Vision product search, Firebase, Looker for BI, and analytics Dataflow are also available.
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“AI can be intimidating, with its double-edged sword of potential and complexity. This is where the Resolve Tech Solutions team shines, standing as a trusted advisor during the entire transition, and delivering client satisfaction while improving profitability,” said Vinod Muthuswamy, CEO of Resolve Tech Solutions. “We are grateful for this award from AI Breakthrough, and as we enter 2024, we’ll continue to focus on developing innovative AI solutions that seamlessly integrate with our clients’ existing ecosystems, ensuring minimal disruption and maximum value creation.”
The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories, including Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry specific AI applications and many more. This year’s program attracted more than 5,000 nominations from over 20 different countries throughout the world.
“As solutions advance, intelligent field operation technology promises to help companies boost service levels, improve customer experience, and streamline operations. Field operations are the backbone of many industries, handling critical services, maintenance, and repairs. However, traditional field operations have lagged digitally, and manual processes are prone to errors,” said Steve Johansson, managing director, AI Breakthrough. “Intelligent Field Operations goes beyond automation, providing a comprehensive system that anticipates problems, optimizes routes, empowers the workforce, and elevates the customer experience. We’re pleased to award them ‘Best Decision Management Solution!'”
Additional breakthrough key features include real-time tracking of fleet location, status, and health data, cloud-based software for job scheduling based on geography, skill sets, and parts availability, automated notifications and predictive ETAs for customers, mobile interface for technicians to access customer histories, equipment details, and required parts, as well as various tools for technicians, such as checklists, guides, video calls with experts, and augmented reality instructions. It also offers predictive analytics for anticipating problems and optimizing routes, staff assignments, and part inventories.
SOURCE: PRWeb
