Tuesday, November 5, 2024

Horatio Partners with Loris to Strengthen the Customer-Agent Connection

Related stories

Absci and Twist Bioscience Collaborate to Design Novel Antibody using Generative AI

Absci Corporation a data-first generative AI drug creation company, and...

GreyNoise Intelligence Discovers Zero-Day Vulnerabilities in Live Streaming Cameras with the Help of AI

GreyNoise Intelligence, the cybersecurity company providing real-time, verifiable threat...

Medidata Launches Bundled Solutions to Support Oncology and Vaccine Trials

Medidata, a Dassault Systèmes brand and leading provider of...

Blend Appoints Mike Mischel as SVP of AI Consulting

Blend, a leader in data science and AI-powered solutions,...

Patronus AI Launches Industry-First Self-Serve API for AI Evaluation and Guardrails

Patronus AI announced the launch of the Patronus API, the first...
spot_imgspot_img

Horatio, the customer service company behind viral e-commerce and rapidly-growing tech companies, announced it partnered with Loris to keep advancing customer service and BPOs. Loris is the AI platform that equips CX leaders with real-time intelligence to proactively identify and resolve emerging threats from customers that can impact revenue and brand reputation.

“We are always looking for our team of agents to feel empowered and confident. By incorporating Loris‘ innovative technology, our team will now have better access to world class NLP analytics and data so that we can further understand our clients’ customer’s needs and preferences,” notes Alex RossHoratio COO and co-founder.

Loris exists to empower humans by leveraging AI to create CX magic. We’re excited to help transform Horatio and expand our vision of improving the quality of customer conversations across the globe using the latest cutting edge technology,” added Etie Hertz, CEO of Loris.

Horatio believes that while human agents are still best equipped to handle nuanced and sensitive CX interactions, AI-powered tools can increase both the speed and, in some cases, the preciseness of certain BPO processes. Loris enables advanced NLP-powered conversational analysis, thereby improving overall customer interactions and outcomes, while maintaining Horatio‘s core ethos of human interactions first.

Subscribe

- Never miss a story with notifications


    Latest stories

    spot_img