VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced the successful completion of a new multi-million-dollar funding round. The investment was led by Shanda Grab Ventures, in partnership with Northern Light Venture Capital and Starting Gate Fund. Unique Capital served as the exclusive financial advisor.
The funding will accelerate the development of VOC.AI’s AI-enabled agents and support its mission to boost workforce efficiency through intelligent, AI-driven customer service solutions. By implementing digital employees to manage repetitive and routine tasks, human teams are empowered to focus on higher-value, creative, and strategic work.
“AI Agent technology is driving a paradigm shift in the global business ecosystem, especially in e-commerce, where intelligent customer experiences have become a core competitive factor,” said Cathy Ge, Deputy CIO of Shanda Grab Ventures. “VOC.AI’s strategic positioning places it at the forefront of this transformation. Its global smart infrastructure and regional capability matrix redefine the value chain of customer experience, introducing an evolutionary technology gene into the fundamental logic of cross-border commerce.”
A New Era of Customer Service AI
VOC.AI is redefining the enterprise software landscape with its pioneering AI Digital Employee, designed to deliver measurable outcomes instead of simply feature-stacking. Unlike traditional SaaS platforms, VOC.AI’s approach provides operational AI-powered agents that take full ownership of task execution and quality assurance. By combining efficient digital operations with seamless omnichannel integration, VOC.AI helps clients reduce recruitment costs without inflating SaaS spend—driving significant gains in both productivity and cost efficiency. This results-driven approach positions VOC.AI at the forefront of a new SaaS paradigm focused on performance, not just platform features and complexity.
The company’s flagship AI-powered customer service solution, Solvea, sets a new standard for intelligent support with its ‘Technology + Scenario + Compliance’ framework. Built on VOC.AI’s unified AI platform—which integrates generative AI, multi-agent architecture, and an e-commerce knowledge graph—Solvea delivers scalable, end-to-end solutions that drive faster resolution times, increase operational efficiency, and enhance customer satisfaction for leading global e-commerce brands and beyond.
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Its AI-powered support agents seamlessly manage complex customer interactions at scale, including company-specific policies and cross-border returns, while providing real-time multilingual support, 24/7 availability, and enterprise-grade compliance with ISO 27001, SOC2 and GDPR standards.
“2025 will be a defining year for AI-powered customer support, as its potential to transform the B2B ecosystem becomes undeniable,” said Hunter Guo, Founder of VOC.AI. “At VOC.AI, we’re committed to building world-class AI solutions that prioritize customer success and deliver measurable results. Our goal is to provide digital support agents that not only match—but surpass—live agent performance, setting new benchmarks for accuracy, resolution, and customer experience. We’re focused on delivering real business outcomes, not just software features.”
Source: PRNewswire
