Cisco, a global leader in security and networking solutions, introduced the first AI agent developed through its strategic partnership with Mistral AI, one of Europe’s foremost AI solution providers. The AI Renewals Agent is designed to revolutionize the renewal proposal process at Cisco by integrating data from over 50 sources, both structured and unstructured. The agent offers real-time sentiment analysis, personalized recommendations, intelligent automation, and advanced insights, all aligned with key performance indicators (KPIs) and customer outcomes.
By automating routine tasks and optimizing workflows, the AI Renewals Agent empowers Cisco teams to focus on high-priority strategic initiatives and customer interactions. This innovation boosts customer satisfaction, strengthens retention, and fosters growth. Built on a custom AI model, the solution operates on-premises, ensuring the highest levels of data security, privacy, and compliance. Furthermore, the system supports performance tuning and cost optimization. It is anticipated that the AI Renewals Agent will reduce the time spent on creating renewal proposals and preparing for customer engagements by up to 20%, with even greater efficiency gains expected as the agent evolves and automates additional workflows.
The launch of the AI Renewals Agent is the latest milestone in Cisco’s ongoing commitment to AI-powered innovations within its Customer Experience (CX) organization. This new technology reinforces Cisco’s vision of leveraging AI to create personalized, proactive, and predictive customer experiences, ultimately delivering exceptional outcomes that exceed client expectations.
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“Mistral AI is a critical partner for Cisco Customer Experience (CX) as we build towards an Agentic-AI-Led future,” said Liz Centoni, Executive Vice President and Chief Customer Experience Officer at Cisco. “In addition to cutting-edge AI technology, Mistral AI shares our mission to put the customer at the center of everything we do. The AI Renewals Agent is an important milestone and the first of many innovative solutions that we’re going to build together. The impact on our teams is also significant as we continue to look at opportunities to simplify and reduce friction in their jobs. By combining our large data set, customer trust, and Mistral’s industry-leading technology, we are on our way towards shaping the future of customer and employee engagement.”
“This announcement marks another significant milestone in our strategic partnership with Cisco,” said Arthur Mensch, CEO of Mistral AI. “It demonstrates how GenAI can enhance access to rich and complex information sources, deliver critical value to Cisco’s customers and ecosystem, and save considerable time for all stakeholders involved. This achievement has been made possible thanks to the exceptional talent of Cisco’s engineering teams.”
This new AI solution represents a major step forward in transforming customer and employee experiences, showcasing Cisco’s commitment to driving innovation through artificial intelligence.
