Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV (“Deepdesk”), a leading provider of AI Assistant technology. Deepdesk AIx enhances customer experiences and communications capabilities through proprietary AI models and generative AI (“GenAI”). This acquisition strengthens Anywhere365’s position in the market by integrating Deepdesk’s cutting-edge Intelligent AI Assistant technology.
Deepdesk’s AIx platform provides a GenAI tool for chat, email, and voice interactions, which provides customer support agents with real-time information during conversations. Anywhere365 aims to revolutionize customer experience across industries, using AI to solve complex challenges. The Intelligent AI Assistant will be at the forefront of enhancing customer support and streamlining internal and external dialogues across all functions.
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Co-founders of Deepdesk, Robbert Dijkstra, Lukas Batteau, and Geert Jonker, along with the Deepdesk team, will establish an AI innovation hub at Anywhere365 to bolster its Dialogue Cloud. This brings extensive AI value to customers and strengthens existing sales, product development and support capabilities. Anywhere365 will expand its country-specific business units, with local presence in several countries.
Anywhere365 is a leading provider of Enterprise Dialogue Management solutions and enhances customer interactions using AI intelligence. Integrated within Microsoft Teams, Azure, and all CRM platforms, Anywhere365 offers compliance, productivity, and efficiency. Their award-winning products are trusted by over 2,000 global customers.
Bregal Milestone is a leading European software and technology growth private equity firm, under Bregal Investments, offering growth capital and strategic support to technology companies.
Deepdesk develops AI technology to assist rather than replace people. They eliminate repetitive tasks and information search time. This empowers dialogues within companies and the Contact Center space, helping agents provide quicker and more accurate responses.
SOURCE: PRNewswire
