HiLabs has been recognized in the latest Gartner® report, Predicts 2025: AI Reshapes How U.S. Healthcare Payer CIOs Do Business. The report highlights the increasing adoption of large language models (LLMs) and Generative AI (GenAI) in payer operations. HiLabs is named among the vendors for creating value in this space, a recognition we attribute to the company’s ongoing commitment to driving innovation in this emerging field.
As AI reshapes healthcare, payer organizations are embracing GenAI to optimize administrative functions, improve reporting capabilities, enhance care coordination, and elevate provider and member experiences. The ability of LLMs to process vast amounts of unstructured healthcare data, uncover insights, and automate complex workflows is rapidly transforming how payers operate.
“Generative AI is set to transform administrative functions for healthcare payers. Beyond chatbots, it can streamline claims management, improve patient outcomes, break down data silos, and personalize member experiences,” said Amit Garg, CEO and Co-founder of HiLabs.”We believe the acknowledgment in the Gartner® report validates our mission to apply domain-specific AI that meets the nuanced needs of payer organizations, unlocking new opportunities across the healthcare ecosystem.”
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The Gartner® research discusses the rapid shift from rule-based systems to AI-driven intelligence, predicting that “by 2027, GenAI solutions will reduce administrative costs by 30% for most health insurers with over one million members.” As payers integrate LLM-powered ecosystems, the emphasis is moving beyond automation to context-aware AI that enhances compliance, efficiency, and decision-making at scale. Domain-specific AI models—built to tackle payer-specific data complexities—are set to drive the next era of transformation in healthcare operations.
“The future of healthcare AI isn’t about incremental improvements—it’s about fundamentally rethinking how payers engage with data, providers, and members,” added Garg. “Organizations that successfully integrate AI into their core strategy will optimize efficiency and drive meaningful innovation in patient access and care delivery.”
Source: PRNewswire
