Australia and New Zealand-based IT services company Datacom has partnered with enterprise software support firm Rimini Street to offer an IT services portfolio for public and private sector organizations in Australia and New Zealand (ANZ), in which they help optimize IT spends and adopt artificial intelligence.
Through this regional partnership, Datacom will offer Rimini Support™ for Oracle and SAP software as part of their platform portfolio. As a result of this partnership, Datacom enterprise customers can leverage level 4 third party support services, security, and compliance services for Oracle and SAP applications that are perpetual licensed but no longer upgraded or migrated.
The collaboration comes at a critical time when enterprises face intense economic pressure to lower operating costs while simultaneously needing to fund modern digital transformation initiatives. By leveraging third-party support, organizations can cut traditional enterprise software maintenance costs by up to 90%, freeing up capital and technical talent to invest directly into projects like Agentic AI autonomous AI agents designed to execute complex enterprise workflows on top of existing software environments.
Strategic Shift in the IT Services & Enterprise Software Industry
The collaboration represents a structural change for the IT Services and Managed Service Provider (MSP) industry. IT service providers were dependent on vendor-led roadmaps that encouraged clients to upgrade and migrate to the cloud as per the directives from software super vendors such as SAP and Oracle.
Third-party maintenance provides the way forward in an effective manner for the provision of IT services by Datacom:
- Dividing System Maintenance and Innovation: Companies no longer need to link their software upgrades with innovations. Through third-party system maintenance, companies can implement innovative technology such as Agentic AI through their ERP systems within weeks.
- Margin Evolution for MSPs: Channel partners and MSPs are pivoting away from low-margin vendor support reselling toward high-value strategic advisory, AI integration, and targeted digital enablement services.
- Change in Dynamics: The IT leaders in enterprises have started taking more control over their IT strategy as opposed to the forced upgrades caused by the expiry of vendor support cycles.
Industry-Wide Impact on Enterprise Technology Operations
The ripple effects of this partnership will touch IT service providers, enterprise software buyers, and competing vendors across the ANZ region and beyond.
| Focus Area | Key Impact on Enterprise IT |
| Budget Redistribution | CIOs can instantly reclaim up to 90% in software maintenance savings, creating dedicated budget pools for AI experimentation and business process automation. |
| Accelerated Time-to-Value | Deploying Agentic AI on top of stable, existing enterprise systems avoids lengthy, high-risk ERP migrations. |
| Risk Mitigation | Organizations maintain mission-critical software stability, security, and compliance while mitigating the risks associated with rushed cloud upgrades. |
| Competitive Pressure on Vendors | Tier-1 software providers will face growing pressure to justify high annual maintenance fees as third-party ecosystems mature. |
Operational Outlook for Businesses
For enterprises operating in the ANZ market, the Datacom–Rimini Street collaboration provides a blueprint for practical innovation during economic uncertainty.
Instead of treating legacy ERP applications as technical debt, businesses now have the opportunity to treat databases and critical software as platforms. By implementing intelligent AI agents within these platforms, businesses have the opportunity to automate their processes, be more agile, and earn profits without interfering with basic core processes.
With market competition growing, the capacity to strike the right balance between cost optimization and implementation of AI solutions will become increasingly important for separating operational leaders from those suffering from software cycles.
This is the re-created and optimized press release. It contains all original quotes, names, and key statistics while changing all narrative text into a professional third person press release style.
