Integrations with Microsoft Copilot Studio, Azure OpenAI Service, and Azure AI Foundry simplifying AI deployment and accelerating AI adoption
Kore.ai, a global frontrunner in enterprise conversational and generative AI solutions, has announced a Strategic Partnership Agreement with Microsoft. This collaboration deepens Kore.ai’s integration within Microsoft’s cloud and AI ecosystem, combining Kore.ai’s intelligent agent platform and vertical-specific business solutions with Microsoft’s scalable infrastructure and AI capabilities. The result: accelerated, secure, and enterprise-ready AI adoption on a global scale.
As an Azure IP Co-sell Ready partner, Kore.ai will deliver powerful integrations across Microsoft services including Azure AI Foundry, Microsoft Teams, Microsoft 365 Copilot, and Microsoft Copilot Studio. This joint initiative is rooted in a “Better Together” approach, designed to bring AI-powered agents directly into the tools and environments where enterprise teams already operate.
A Unified AI Strategy to Power the Modern Enterprise
The collaboration introduces several strategic integrations that extend the reach and functionality of AI across enterprise workflows:
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AI for Work + Microsoft 365 Copilot Chat
By combining Microsoft 365 Copilot Chat as the user interface with Kore.ai’s robust backend AI for Work capabilities, organizations can leverage contextual enterprise search, domain-specific agents (spanning HR, IT, and recruitment), and configurable citizen agent functionality. This integrated experience personalizes employee interactions, enhances productivity, and enables deep enterprise knowledge discovery—all within Microsoft Teams and Copilot. -
Agent Interoperability
Agents built using the Kore.ai Agent Platform can now seamlessly interoperate with those created in Microsoft Copilot Studio. Whether accessed via Copilot Chat or Microsoft Teams, this interoperability supports the development of a connected, cohesive agent ecosystem across the enterprise. -
Azure AI Foundry + No-Code/Pro-Code Flexibility
Through integration with Azure AI Foundry, Kore.ai enables both technical and non-technical users to design, deploy, and manage intelligent agents in flexible no-code and pro-code environments. This dramatically accelerates time-to-value for enterprise AI deployments. -
AI for Service + Microsoft Dynamics 365
Kore.ai’s AI for Service now integrates directly with Microsoft Dynamics 365 CRM and contact center tools. Hosted on Microsoft Azure, this solution helps enterprises drive higher automation in customer service through voice and digital channels—while adhering to the highest standards of scale, privacy, compliance, and governance. -
AI for Process + Microsoft Power Automate
Enhancing Microsoft Power Automate with Kore.ai’s agentic intelligence, organizations can go beyond routine task automation and orchestrate complex, decision-aware business processes powered by AI.
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“Our strategic partnership with Microsoft marks a significant milestone in Kore.ai’s mission to make enterprise AI accessible, scalable, and impactful, helping enterprises reimagine their business operations with AI,” said Raj Koneru, Founder and CEO, Kore.ai. “By integrating deeply with Microsoft technologies, we’re empowering customers to unify AI-driven collaboration, automation, and service delivery into one intelligent enterprise layer, delivered securely and at scale—ultimately accelerating their journey from AI experimentation to enterprise-wide transformation.”
Kore.ai’s solutions are already available via the Azure Marketplace, offering simplified procurement and faster deployment. As part of this extended partnership, the company will continue its innovation efforts and expand its go-to-market reach through the Azure Co-sell Program.
Puneet Chandok, President, Microsoft India and South Asia said, “Our strategic partnership with Kore.ai marks a significant milestone in our mission to accelerate enterprise AI transformation. By integrating Kore.ai’s advanced conversational and GenAI capabilities with Microsoft’s robust cloud and AI services, we are enabling enterprises to adopt AI at scale and with enterprise-grade security. This collaboration will empower businesses to streamline their operations, enhance productivity, and drive innovation across key sectors.”
This partnership highlights a shared commitment to enabling flexible, interoperable, and human-centric AI solutions. Together, Kore.ai and Microsoft are redefining how work is done—helping enterprises achieve not just operational efficiency but meaningful digital transformation.
