The global leader in secure customer engagement solutions for human and AI agents, Eckoh, has announced its strategic partnership with a trusted leader in AI-driven customer experience solutions, boost.ai, to provide a symbiotic solution that combines innovation, quality, and security in the field of conversational AI. This partnership enables Eckoh to combine its expertise in safeguarding customer data for over two decades with the cutting-edge technology in the form of a generative AI Agent to offer a comprehensive solution to enterprises in the banking, healthcare, retail, insurance, and financial sectors, whereby they can trust the power of AI to automate customer interactions without compromising on security aspects. Therefore, the combination of Eckoh’s secure engagement platform at the hosted level with a Level 1 PCI DSS and SOC 2 accredited solution and the power of boost.ai’s conversational AI Agents allows customers to conveniently share personal details and even make payments through AI-driven interactions, with the sensitive information processed securely before it is shared, thus resolving the pressing problem that had surrounded the issue of incorporating the power of AI in a manner that complex and sensitive customer interactions are handled with ease. “This partnership is a game-changer for regulated industries,” said Nik Philpot, CEO of Eckoh. “Our mission has always been to protect sensitive customer data wherever it’s shared. By joining forces with boost.ai, we’re enabling organizations to embrace the power of AI-driven automation with complete confidence. Together, we’re delivering a new standard for secure, intelligent customer engagement that combines innovation and trust.”
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The initiative has been tailored to enable businesses to effectively automate their customer interactions in a secure manner while ensuring that maximum security and compliance are achieved at every level of interaction. “This collaboration is about more than technology. It’s about transforming the way businesses interact with their customers,” said Jerry Haywood, CEO of boost.ai. “By combining our expertise in conversational AI with Eckoh’s unparalleled security solutions, we’re enabling enterprises to deliver exceptional customer experiences that are both intelligent and secure. Together, we’re redefining what’s possible in regulated industries.” The shared vision mainly revolves around innovation, compliance, and trust. Here, secure automation is pointed out as a significant facilitating factor that supports organizations in enhancing their customer relationships while complying with very strict data protection regulations.
