InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has been named a Leader in The Forrester Wave™: Text Mining and Analytics Platforms, 2024 study. In its profile of InMoment, Forrester noted that the vendor’s strategy stands out based on significant innovation, including hybrid AI, a combination of knowledge-based and ML-based AI.
Forrester evaluated 11 of the most significant text mining and analytics vendors across 26 evaluation criteria and named InMoment as a Leader in the evaluation. The report states, “InMoment continues to be a major player in the text mining and analytics market. The vendor’s strategy stands out based on significant innovation …and a robust list of enhancements on the roadmap. …Reference customers also called out InMoment XI’s business value, time to value, and the overall relationship with customers.”
The company attained top scores possible in the criteria of Natural Language Understanding (NLU), document-level text mining/Natural Language Processing (NLP), genAI-based processes, including pre-processing and post-processing, support for all relevant use cases, and knowledge-based/symbolic AI.
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“We are proud to be named a Leader in The Forrester Wave: Text Mining and Analytics Platforms study,” says Sandeep Garg, Chief Product and Technology Officer. “It not only affirms for us our commitment to delivering an integrated platform rich in expertise for analyzing both structured and unstructured data, but also underscores our team’s relentless dedication in seamlessly incorporating pivotal text analytics, generative AI, and machine learning technology into our products.”
InMoment is committed to its customers and continued investment in its roadmap to drive the advancements in both traditional text analytics and NLP, as well as generative AI and LLM-powered technologies. These innovations empower real-time customer listening through summarization and storytelling with diverse data types—enabling rapid comprehension of crucial business topics and focus areas. By integrating omnichannel data, knowledge-based AI, and document-level text analytics, businesses can collect, understand, and act on feedback from all touch points throughout the customer journey to streamline actions and business improvement. InMoment continues to be a major player in the text mining and analytics market.
In the evaluation, interviewed clients called out InMoment’s XI [Platform’s] business value, time to value, and the overall relationship with customers. Specifically, one reference customer said: “InMoment excels in proactive engagement, [which allows it] to anticipae our needs.”
Source: BusinessWire
