Shakira Talbot has joined Anthropic as Head of Strategic Pursuits – EMEA, taking on a leadership role focused on strategic growth opportunities, enterprise engagements, and the company’s expanding presence across Europe, the Middle East, and Africa.
Talbot brings more than 17 years of experience across enterprise sales, strategic accounts, commercial leadership, customer operations, and technology. Before joining Anthropic, she spent more than 12 years at ServiceNow, most recently serving as Group Vice President, CRM EMEA. During her time at ServiceNow, she also held leadership positions covering global customer and field operations, UK and Ireland commercial operations, and public-sector sales.
Earlier in her career, Talbot held senior commercial positions at BMC Software, Gartner, and Cititec Associates, building experience across technology sales, strategic accounts, and financial services.
Her move to Anthropic comes as enterprises across EMEA increasingly evaluate how generative and agentic AI can be incorporated into business operations. Companies are moving beyond initial experimentation and examining areas such as workflow automation, software development, customer service, data analysis, and decision support.
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That transition is creating a need for leaders who understand both enterprise technology and the practical challenges of large-scale adoption. Organizations must consider issues including data security, governance, compliance, integration, workforce readiness, and the return on AI investments.
Talbot’s previous experience at ServiceNow is particularly relevant to this changing environment. In her former role, she worked with organizations on CRM and AI-driven transformation, including discussions around how businesses can move from managing customer information toward using that information to take action in real time.
Her appointment also comes as Anthropic continues expanding its enterprise footprint. The company has increasingly positioned its AI technologies around business use cases, while organizations across EMEA are assessing how foundation models can be deployed responsibly within complex technology environments.
Talbot’s new role highlights the growing importance of strategic enterprise leadership as AI adoption moves into a more mature phase. The focus is increasingly shifting from simply accessing AI technology to identifying where it can create measurable value while addressing the operational and governance challenges that come with deployment.
