Hitachi Digital Services has made a major step towards improving the security and efficiency of heavy assets management through its strategic collaboration with ServiceNow, an industry-leading AI platform that specializes in helping businesses transform. The collaboration seeks to increase the efficiency of Hitachi Intelligent Infrastructure Monitoring (HIIM), which is a state-of-the-art AI-powered solution designed for real-time monitoring and remote asset inspection among other functions.
By unifying the profound operational technology (OT) expertise, physical AI capabilities, and systems integration background of Hitachi Digital Services with the advanced enterprise workflows of the ServiceNow AI Platform, the joint venture bridges the traditional gap between localized field operations and corporate digital systems.
Driving the Evolution of Industrial AI
The integration of HIIM into the ServiceNow ecosystem directly furthers the architectural vision of HMAX by Hitachi. Designed as a next-generation suite of intelligent social infrastructure solutions, HMAX infuses predictive analytics, asset intelligence, and expert lifecycle support into the management of complex, high-stakes infrastructure.
Heavy industries – particularly those involved in energy, manufacturing, and mobility – are under growing pressure to perform. Contemporary infrastructure companies must cope with an ever-growing set of challenges including labor shortages, compliance requirements, and integration of multiple data stores that exist in isolation. The partnership will tackle these issues by converting raw telemetry data into actionable enterprise intelligence.
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“The organizations winning with AI aren’t the ones with the most data. They’re the ones who can act on it, across teams, in real time, with governance built in. Hitachi Digital Services brings the domain depth to understand what matters in mission-critical environments. ServiceNow provides the platform to turn that expertise into autonomous action, at scale,” said Chris Bedi, ServiceNow chief customer officer and enterprise AI advisor. “For joint customers in energy, manufacturing, and mobility, closing that gap means moving from reactive response to autonomous resolution. As a result, our customers can expect to reduce risk, protect workers, and keep operations running.”
Turnkey Capabilities of the Joint Solution
Built as a manufacturer-agnostic technology, HIIM aggregates diverse datasets across IoT sensors, thermal imaging, video streams, and advanced telematics. When coupled with ServiceNow’s Workflow Data Fabric and automated orchestration engine, the solution empowers enterprises to move beyond passive monitoring toward proactive operations, delivering the following business advantages:
- Real-Time Data Integration: Integrates and standardizes disjointed data flows emanating from multiple field resources.
- Automated Operation Processes: Translates chaotic field incidents into structured tickets and remedial operations through an automated process.
- Proactive Risk Management: Employs AI to identify potential failures in equipment ahead of operational disruption.
- Communication From Field to Corporate Offices: Facilitates seamless communication between front-line field workers and corporate offices.
“Hitachi Digital Services and the ServiceNow AI Platform combine industry depth with AI-powered enterprise workflow automation to further eliminate the disconnect between field operations and enterprise systems. The outcome is a real-time, connected operating model that turns insight into action at scale. In mission-critical environments where delays, failures, and worker safety risks can have significant operational and business consequences this capability is indispensable. It’s a level of innovation only made possible by this strong partnership,” said Srini Shankar, CEO of Hitachi Digital Services and President and CEO of GlobalLogic.
