At the Knowledge 2026 conference in Las Vegas, ServiceNow and Accenture announced the launch of a new forward deployed engineering (FDE) program aimed at helping enterprises scale agentic AI from pilot initiatives to full production deployment. This partnership marries ServiceNow’s AI-frame engineering proficiency with Accenture’s sector-focused deployment skills to create AI workflow solutions embedded directly in the enterprises’ existing environments where operational activities occur. With this partnership, organizations can tap into a rich portfolio of over 300 ready-to-use AI agent functions and workflows driven by ServiceNow AI Platform, empowering businesses to raise their operational productivity, cut down expenses, and deliver superior customer experiences on a larger scale. In fact, the companies pointed out that many businesses are still not able to reap the benefits of AI transformation across the entire enterprise despite making big investments, largely because of difficulties in execution and deployment rather than technology constraints.
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ServiceNow’s AI Control Tower will act as the main governance layer for monitoring, securing, and managing AI agents in enterprise ecosystems while at the same time maintaining operational control. “Forward deployed engineering is how ServiceNow and Accenture turn mutual customers’ agentic AI business goals into value-generating production workloads,” said John Aisien, senior vice president and general manager, Central Product Management, Security & Risk at ServiceNow. “We’re not simply handing over instructions. Our teams are in the customers’ environments, implementing ServiceNow, customer, and third-party building blocks, and demonstrating the resulting value metrics in the ServiceNow AI Control Tower.” Accenture also emphasized the growing demand for scalable AI deployment strategies among enterprises seeking measurable business transformation. “The question our clients ask is not whether to invest in AI — it’s how to make it work at enterprise scale,” said Ram Ramalingam, lead for Software and Platform Engineering at Accenture. “This program brings together Accenture’s industry depth and implementation reach with ServiceNow’s AI Platform to deliver real results, not roadmaps. Together, we can move AI from isolated experiments to a core driver of business reinvention for our clients.”
