Global telecommunications leader e&, in collaboration with IBM, has unveiled a new generation of enterprise-grade agentic AI that aims to revolutionize the way governance, risk, and compliance activities are carried out. The new agentic AI has recently been launched at the World Economic Forum Annual Meeting being hosted in Davos, marking a major shift from traditional AI chatbots.
The innovation is driven by IBM WatsonX Orchestrate, a dynamic platform featuring over 500 tools and configurable, industry-hardened agency-aware AI agents. By integrating agency-aware AI into high-value business processes and harnessing the power of IBM OpenPages and the tools and solutions under the watsonx umbrella, this partnership helps employees and auditors quickly view and respond to legal and regulatory information. The method ensures traceable and auditable results and is designed according to enterprise governance needs.
A rapid proof of concept, executed jointly by IBM, GBM (Gulf Business Machines), and e&, demonstrated that the platform can operate at enterprise scale under real-world conditions. IBM’s Client Engineering team led solution design and integration, with GBM providing delivery coordination and deep expertise in e&’s OpenPages and watsonx Assistant environments.
“Our ambition is to move beyond isolated AI use cases toward enterprise-scale agentic AI that is trusted, governed, and deeply integrated into how the organization operates,” said Hatem Dowidar, Group CEO, e&. “By collaborating with IBM, we are embedding intelligence directly into our risk and compliance processes, enabling faster decisions, consistent policy interpretation, and a foundation for broader agentic AI adoption across the enterprise.”
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IBM watsonx Orchestrate provides a mechanism for reasoning, task orchestration, and connectivity with systems that operate with governance. This provides a number of benefits to e&, including a mechanism that increases the efficiency of operations through optimized compliance tasks, faster times, and self-service functionality.
The initiative also integrates with watsonx.governance, already deployed at e&, reinforcing a foundation of AI explainability, responsible design, and regulatory compliance. Embedding agentic capabilities directly into the OpenPages governance, risk, and compliance platform marks one of the earliest enterprise-grade deployments of this technology in the region, reinforcing its potential to support trusted, human-led decision-making within regulated environments.
“As organizations move from experimenting with AI to embedding it into the fabric of how they operate, governance and accountability become just as important as intelligence,” said Ana Paula Assis, SVP and Chair for Europe, the Middle East, Africa, and Asia Pacific, IBM. “Through our collaboration with e&, this proof of concept intends to demonstrate how agentic AI can be designed and validated for enterprise-scale use, deeply integrated into core systems, governed by design, and trusted to support human-led decisions and outcomes.”
By embedding action-oriented AI into the heart of governance and compliance workflows, e& and IBM are setting a new benchmark for enterprise AI deployments that are scalable, governed, and aligned with evolving industry standards.
