Martech

The Future of Generative AI in Enterprise Marketing

Generative AI is no longer just a fancy tool marketers talk about. The technology is gradually transforming the marketing field to a more progressive...

Customer Experience

SoundHound AI & Telarus Partner to Bring Amelia 7 to Enterprise CX

SoundHound AI, a global leader in voice and conversational artificial intelligence, has entered into a strategic partnership with Telarus, the world’s largest technology services...

How to Build an AI-Driven Personalization Engine?

Classic rule-based systems such as ‘if X, then Y’ used to be effective, but today’s customer journeys are way too intricate. Customers make interactions...

Customer Experience

Yelp Enhances AI for More Conversational, Visual Discovery

AI-call answering services Yelp Host and Yelp Receptionist help restaurants and local businesses never miss a call Yelp Inc., the company that connects people with...

Automation in AI

AITech365’s Weekly Roundup: Discover the Most Recent News From IBM, Microsoft, Google and more

Here is AITech365’s Weekly Roundup of the top news from global markets. In this fast-paced world, breaking down information helps readers grasp the nuances...

Customer Experience

Strella Secures $14M Series A from Bessemer to Transform AI Research

Funding will expand AI-powered platform to mobile research and scale team to meet demand from Fortune 500 and high-growth companies Strella, the AI-powered customer research...

Customer Experience

Inside Netflix’s AI Strategy for Hyper-Personalization

Though scrolling through 15,000 titles could be interpreted as a sign of freedom, in reality, it is overwhelming for the majority of viewers. Choice...

Customer Experience

The AI Playbook for Customer Experience Transformation

Customer experience transformation isn’t just a buzzword. It’s about moving from reacting to problems to actually anticipating what people need. Companies can’t wait until...

Automation in AI

Vonage Unveils Agentforce Identity and Fraud Detection APIs

Vonage, part of Ericsson, has launched Vonage Agentforce Identity Insights and Fraud Detection. This AI-driven solution gives contact center agents real-time insights. The platform...

Automation in AI

AITech365’s Weekly Roundup: Discover the Most Recent News From Anthropic, Google Cloud, IBM and more

Here is AITech365’s Weekly Roundup of the top news from global markets. In this fast-paced world, breaking down information helps readers grasp the nuances...

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