Martech

Customer Experience

Ansira Launches Empathy Intent Solution to Guide Clients On AI Implementation

Empathy in AI Helps Brands Maintain Human Connection, Replacing Customer Transactions with Interactions. Ansira Partners, Inc., an independent global marketing services and solutions company with...

Customer Experience

Insider announces Sirius AI™, the world’s most comprehensive Generative AI solution for CX, making marketing teams 60% more productive

Insider announced the launch of Sirius AI™, the world's most comprehensive, patent-pending, Generative AI solution for customer experience that combines the power of large...

Martech

eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement

eGain Corporation, the leading knowledge management platform provider for customer engagement automation, launched eGain AssistGPT at its Solve 23 conference, being held on September...

Customer Experience

Salesforce Signs Definitive Agreement to Acquire Airkit.ai

Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and...

Customer Experience

Lenovo Image Integrates Oort AI Agent to Enhance Customer Support

Oort, a decentralized data cloud service provider, is excited to announce that Lenovo Image, now known as ZX, will integrate Oort TDS (Talk-to-Data Service)...

Customer Experience

Forethought Introduces Autoflows, Ushers in AI-First Customer Support

Forethought, the leading generative AI for customer support, announced Autoflows – autonomous resolution capabilities for SupportGPT. With Autoflows, Forethought is ushering in an efficient,...

News

Poppulo Introduces Poppulo AI, the Industry’s Only Enterprise-Grade AI Suite to Transform Communications Experiences

Poppulo AI introduces a new era for resource-challenged communications teams with intelligence, automation, and fully governed generative AI capabilities designed to boost productivity and...

Marketing and Analytics

Marketing and AI Contact Center Veteran Joins Invoca’s Executive Team as CMO

Former Demandbase and Replicant CMO Peter Isaacson joins Invoca after the company surpassed $100 million in annual recurring revenue (ARR) during its last fiscal year Invoca, a...

News

Digimarc Launches Industry-First Secure, Automated, Fair, and Efficient (SAFE™) Digital Copyright Protection

Digimarc Corporation, the pioneer and widely-recognized leader in digital watermarking, announced that Digimarc Validate has expanded its powerful identification and protection capabilities to the...

Customer Experience

Smartsheet Unveils the Next Generation of its Enterprise Work Management Platform to Unlock Customer Potential at Scale

New AI-powered platform features include unparalleled scale, democratized resource management, and modern simplified views Smartsheet, the enterprise work management platform, revealed its next generation Smartsheet...

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