Martech

Customer Experience

Kore.ai Launches Conversational AI-powered Voice Gateway on Genesys AppFoundry

By integrating with Genesys Cloud CX®, Kore.ai enables enterprise contact centers to deliver superior and personalized service experiences 24/7 at scale, across multiple voice and...

Martech

Persado Achieves Leader Ranking in CB Insights Analysis Of the Generative AI Text Content Generation Market

Persado, the Motivation Artificial Intelligence (AI) company, is the top Leader in CB Insights’ new landscape report assessing companies providing generative AI text content...

Marketing and Analytics

Agillic announces the appointment of Martin Lindboe as its new Chief Technology Officer

Agillic reinforces its best-of-breed platform commitment, welcoming Martin Lindboe as CTO. With a distinguished career spanning software development, entrepreneurship, and corporate leadership, Martin Lindboe...

Customer Experience

Xplor Spot Introduces Innovative AI Virtual Agent to Enhance the Dry Cleaning Customer Experience

This market-leading conversational AI solution empowers customers to inquire about concerns, get assistance 24/7, and resolve problems quickly and easily. Xplor Spot – a leading business...

Sentiment Analysis: The X-Factor in Customer Engagement

In the 21st century, social media is a hub of opinions, from praise to complaints. No need to read minds anymore. Customer feedback is...

Customer Experience

Okta Introduces Okta AI – Securely Connecting People to Technology in the AI Era

Powered by data from Okta’s ecosystem, Okta AI delivers real-time Identity actions for security, user experience, and app development Okta, Inc., the leading independent Identity...

Customer Experience

IDC Names Best in Future of Customer Experience Award Winners

International Data Corporation (IDC) announced that Samsung Electronics America has been named the Overall Winner of the 2023 IDC Future Enterprise Best in Future...

Customer Experience

ServiceNow Announces Teleperformance as New AI Lighthouse Member

ServiceNow announced that global digital services leader Teleperformance is joining the AI Lighthouse program. Teleperformance will collaborate on the design, development, and deployment of...

Marketing and Analytics

Botify Announces New Measurement Benchmark Model for Confidently Calculating Return on Organic Search Spend

Early-stage client testing and input validates a new measurement standard for reliably calculating the return on investment for SEO. Botify, a leading performance marketing platform...

Martech

RTB House Bolsters Executive Team With the Hire of Michael Lamb as Chief Commercial Officer

RTB House, a global company that provides leading-edge marketing technologies for top brands and agencies worldwide, announces the appointment of Michael Lamb as Chief...

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