Martech

Customer Experience

ServiceNow Announces Teleperformance as New AI Lighthouse Member

ServiceNow announced that global digital services leader Teleperformance is joining the AI Lighthouse program. Teleperformance will collaborate on the design, development, and deployment of...

Marketing and Analytics

Botify Announces New Measurement Benchmark Model for Confidently Calculating Return on Organic Search Spend

Early-stage client testing and input validates a new measurement standard for reliably calculating the return on investment for SEO. Botify, a leading performance marketing platform...

Martech

RTB House Bolsters Executive Team With the Hire of Michael Lamb as Chief Commercial Officer

RTB House, a global company that provides leading-edge marketing technologies for top brands and agencies worldwide, announces the appointment of Michael Lamb as Chief...

Customer Experience

Contentstack Announces Industry-First Amazon Bedrock Integration to Pioneer the Future of Digital Experiences

Contentstack, the leading Composable Digital Experience Platform (DXP) provider, announced the integration of Amazon Bedrock into Contentstack Automation Hub and AI Assistant. This strategic...

Martech

Dun & Bradstreet Hosts Power of Data + Generative AI Summit on October 12

Dun & Bradstreet, a leading global provider of business decisioning data and analytics, will host the company’s Power of Data + Generative AI Summit,...

Customer Experience

Contact Center Technologies Hold Key to Customer Experience (CX) Improvements

The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500 Contact Centers The Northridge Group,...

Analytics

IBM Announces Availability of watsonx Granite Model Series, Client Protections for IBM watsonx Models

IBM announced the general availability of the first models in the watsonx Granite model series — a collection of generative AI models to advance...

News

Mitto Expands Access to the Power of WhatsApp for Sales and Marketing Through Oracle Marketplace

Mitto's WhatsApp Business integration allows Oracle Responsys users to engage and support customers at scale. Mitto, a leading provider of global omnichannel communications solutions, announced that...

Customer Experience

Cyara Appoints Chief Customer Officer & Chief Product Officer, Expanding Global Leadership Team

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Jeff Romano as Chief Customer Officer (CCO) and the promotion...

Customer Experience

Inbenta Expands Leadership Team with Three Executive Appointments

Inbenta, an AI platform purpose-built to optimize customer experience, announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer,...

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