Martech

Customer Experience

MetricStream to Preview Enhanced User Experience and Showcase AI Powered GRC, AiSPIRE, at London Summit Next Week

MetricStream, the global market leader in integrated risk management (IRM) and governance, risk, and compliance (GRC) announced that it will preview a completely new...

Martech

CCC Releases AI-Enabled Affiliation Matching Software Powering Open Access Publication Modeling and Analysis for Publishers

CCC, the leading provider of Open Access (OA) workflow solutions, announces new data import capabilities and AI-enabled affiliation matching in its OA Agreement Intelligence modeling and...

Customer Experience

iQor Designs Symphony [AI] Generative AI Ecosystem to Revolutionize the Employee Lifecycle

iQor, a leading managed services provider of digitally enabled business process outsourcing (BPO) customer experience solutions, is proud to unveil Symphony ™, iQor's generative AI...

Customer Experience

Kore.ai Launches Conversational AI-powered Voice Gateway on Genesys AppFoundry

By integrating with Genesys Cloud CX®, Kore.ai enables enterprise contact centers to deliver superior and personalized service experiences 24/7 at scale, across multiple voice and...

Martech

Persado Achieves Leader Ranking in CB Insights Analysis Of the Generative AI Text Content Generation Market

Persado, the Motivation Artificial Intelligence (AI) company, is the top Leader in CB Insights’ new landscape report assessing companies providing generative AI text content...

Marketing and Analytics

Agillic announces the appointment of Martin Lindboe as its new Chief Technology Officer

Agillic reinforces its best-of-breed platform commitment, welcoming Martin Lindboe as CTO. With a distinguished career spanning software development, entrepreneurship, and corporate leadership, Martin Lindboe...

Customer Experience

Xplor Spot Introduces Innovative AI Virtual Agent to Enhance the Dry Cleaning Customer Experience

This market-leading conversational AI solution empowers customers to inquire about concerns, get assistance 24/7, and resolve problems quickly and easily. Xplor Spot – a leading business...

Sentiment Analysis: The X-Factor in Customer Engagement

In the 21st century, social media is a hub of opinions, from praise to complaints. No need to read minds anymore. Customer feedback is...

Customer Experience

Okta Introduces Okta AI – Securely Connecting People to Technology in the AI Era

Powered by data from Okta’s ecosystem, Okta AI delivers real-time Identity actions for security, user experience, and app development Okta, Inc., the leading independent Identity...

Customer Experience

IDC Names Best in Future of Customer Experience Award Winners

International Data Corporation (IDC) announced that Samsung Electronics America has been named the Overall Winner of the 2023 IDC Future Enterprise Best in Future...

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