Martech

Customer Experience

Calabrio Boosts AI Innovation with Echo AI Acquisition

Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimize Contact Centers Through Cutting-Edge AI Calabrio, the workforce performance company, announced the...

Customer Experience

Goodays Insight: Transforming Customer Voice with AI

This new module transforms the NPS into a real lever for action, allowing major brands to engage all roles in their organization towards unprecedented...

Marketing and Analytics

ChurnZero & Gong Unite: AI Insights for Customer Success

ChurnZero, the platform and partner for customer success, has launched an integration with Gong, the revenue AI company, to help customer success (CS) teams manage and...

Customer Experience

Zendesk Appoints Shashi Upadhyay as President for AI

AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences Zendesk has named Shashi Upadhyay as the new President of Product,...

Marketing and Analytics

Clerk Chat Joins Pax8 Marketplace with AI Business Texting

Clerk Chat, a top provider for secure and compliant business texting and AI agents, announced that the company has joined the Pax8 Marketplace. This...

Customer Experience

Enterpret Secures $20.8M in Series A Funding

Enterpret, the AI-enabled customer feedback intelligence platform for product development and CX teams, announced that it has raised $20.8 million in Series A funding....

Automation in AI

AITech365’s Weekly Roundup: Discover the Most Recent News From Deep Instinct, Icertis, Veradigm!

Here is AITech365’s Weekly Roundup of the top news from global markets. In this fast-paced world, breaking down information helps readers grasp the nuances...

Augmented Reality

Veradigm Unveils Ambient Scribe to Ease Healthcare Admin Burden

Veradigm, a leading provider of healthcare data and technology solutions, announced the launch of Veradigm Ambient Scribe, an artificial intelligence (AI)-enabled ambient scribe platform...

Customer Experience

Cresta Raises $125M to Boost Human-Centric AI in Centers

The latest funding will help Cresta double down on its existing product suite, scale its go-to-market efforts, and rapidly develop the next generation of...

Marketing and Analytics

Optimizely Launches AI Agents for Marketing Workflow

Extending its leadership position as the first AI-powered DXP, Optimizely enhances Opal with customizable, brand-aware AI agents to serve any marketing use case Optimizely, the...

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