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Featured Articles

The AI Playbook for Answer-Engine Optimization (AEO/GEO)

The ten blue links are no longer the whole game. Search is moving from a page of results to an answer layer where users...
Customer Experience

Gupshup Introduces Self-Serve Voice AI Platform to Unify Phone Interactions with Messaging Channels

The company Gupshup, whose focus is on conversational engagement solutions, has developed a new platform called Voice AI Platform. It is an automated web-based...
Marketing and Analytics

Vertice AI Launches Vertice OPTIMIZE as a First-of-Its-Kind Growth Engine

Vertice AI, the leading provider of AI-powered growth solutions for community financial institutions, announced the launch of Vertice OPTIMIZE, a first-of-its-kind solution that links...
Customer Experience

Alchemer Debuts Iris: An AI-Native Platform Designed to Drive CX Action

The Alchemer team is proud to announce the launch of Alchemer Iris, an AI-native Customer Experience (CX) and Intelligence Platform that aims to fill...
Customer Experience

Teri Hatfield Joins Iterable as Chief Revenue Officer

Iterable has appointed Teri Hatfield as Chief Revenue Officer, bringing an experienced technology and go-to-market leader to the company as customer engagement increasingly evolves...
Featured Articles

The AI Playbook for Pricing and Packaging AI Features

A ‘$20/month AI add-on’ looks harmless on a pricing page. It can also become one of the most expensive mistakes a SaaS company makes. Traditional...
Marketing and Analytics

When Google Isn’t Enough: Moburst Unveils Answerburst, a New Sub-Brand Led by Co-Founder Lior Eldan, to Win the AI Search War

The proprietary answer engine optimization (AEO) practice marks the first time a Moburst founder has stepped out of the boardroom to run a standalone...
Marketing and Analytics

Beyond Data Aggregation: How Uniphore’s Marketing AI Signals the Next Evolution of the Marketing Industry

Enterprise marketing is undergoing a seismic shift. For over a decade, the Customer Data Platform (CDP) reigned supreme as the holy grail of MarTech....
Customer Experience

AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds

Forethought AI Agents by Zendesk today released the State of AI in CX Report, its third annual study of over 600 CX leaders and...
Customer Experience

Lovable Secures $400 Million in Series C Funding, Reaching $13.3 Billion Valuation

Lovable, the rapidly growing software creation platform, announced the successful closure of a $400 million Series C funding round. The investment brings the company’s...
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